Abacus Plumbing and Air Conditioning

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Abacus always treats us right, clearly explains any issues and provides good service. Good company with good staff.

Our technician was very helpful and patient with our situation. He wore sole covers for the bottom of his boots to protect our flooring before entering our home. He thoroughly explained our alternatives so we could work toward a solution. Before beginning, he checked in with his manager to let him know the progress of work being completed.

The plumber's knowledge of the tankless water heater system exceeded my expectations which resulted in a quick and accurate resolve of the fault. He had my unit back on line in the shortest time possible. I must also mention that the Customer service rep's support in the office and phone calls to me were important in getting the unit back on line and I am grateful to her. Once again I am totally satisfied with your company.

The technician was simply great as was his co-worker. He was extremely knowledgeable and courteous. Did all the work in a timely manner and explained what was wrong and how he corrected it. I love professionalism.

After initial contact in the morning we were told the technician would arrive between 3 and 6 the same afternoon but that it could be earlier. Indeed they were at our home within a 1/2 hour or so and addressed the issue. We were very impressed with the timeliness. The competency was never in question.

Abacus is always there when you need them even on a Saturday. We have had manny issues with our house and Abacus has corrected them all especially the latest electrical issue that has been around for multiple years. The Abacus Electrical Technician took the time to find and correct every issue. Abacus service people are the best in the industry and I would highly recommend them. You may pay a little more but you certainly get what you pay for. Excellent products and professional people.

On Friday 12/11/2015 we had an issue at home when my wife ran the washing machine, water came out from one of the toilets. We called a rescue rooter company and after going through the pipe with a snake and then with a camera they told us that the problem was the main pipe drain below the house/slab which was broken because of roots and need to be replaced with total cost of 32k...insisting us that we have to do it asap to avoid more problems in the foundation. In order to have a second opinion, we had the great idea to call Abacus. We explained the situation to the technician and he did an inspection with a camera on the drain pipe telling us that there was not any root and breaks in the pipe and the problem was caused by built up dirt and grease in it. Later came his supervisor and recommended us to clean it up first with a jet system and check again with a camera..bottom line the problem was solved due to the HONESTY and professionalism of our plumbers!!! Great job Abacus!!

As a club member, I scheduled this appointment as an annual inspection. I was impressed with the technician when I met him at the front door. He was pleasant and polite with clear identification, and a uniform that was clean and crisp. I mention this because his appearance was consistent with the technicians assigned to my previous service calls. To me, this speaks volumes to the company's standards and the priority they place on customer service. I was equally impressed with his technical knowledge and skills, and his eagerness address other problems. When he left, I felt relieved to have several nagging plumbing problems resolved, which is the state of mind I expect to experience when I hire professionals. Thanks for maintaining your high industry standards, and applying same in your hiring practices.

Scheduling our appointment for an estimate was quick and easy. We received a courteous phone call letting us know when the technician would be arriving. Antoine arrived almost to the minute of the scheduled time. He proceeded to perform a very thorough diagnostic of the 3 HVAC units. His competency was immediately apparent when he discovered a control board failure that two previous (different) companies had missed. Antoine was very easy to deal with. He communicated to me what they could provide and their core values. He did a great job explaining the little things to me while he was looking at the units. I never got the feeling that he was rushing to get this estimate over-with and I never felt that he wanted me to just go away and leave him alone while he was doing his work. I had a followup phone call with the Operations Manager and had a great feeling about you as a company as I hung up the phone. I'm sold, I will be using them for this repair and all of our future AC needs. I will probably use them for my plumbing and electrical needs also since their employees believe in the company core values so strongly.

The technician was honest about the problem and was not pushy about selling products. or extra services. Because of that, I will be calling on their services in the future and will recommend them to friends.

I met with the technician for an estimate for whole house re-piping on a Sunday morning (I wasn't aware that Abacus provided normal service and estimates on Sunday!). He performed a thorough walk-through of my house and attic, asked the types of questions that I expected, provided all of the information for the job, and answered all of my (many) questions completely. It is clear that he knows what he is talking about and discussed all aspects of the job to my satisfaction. He spent the extra time listening to my questions, concerns, options, etc. and provided me all of the data I will need to make my decision about getting this work done. He also pointed out areas that I may want to consider that I had not thought of myself. Overall I was very impressed with his knowledge of the job and timeliness of responding. I have always found that Abacus has qualified employees and does a quality job.

Eddie replaced our hot water heater and the gas line to it earlier this year and we were very pleased with the service. When we decided to replace our pipes, we knew we wanted Eddie in charge of it. The entire process was much better than I anticipated. The workers were polite, kept things neat and worked hard all day long. I appreciated that Sergio tried to do minimal damage to my walls and shower tiles which I'm sure made it harder for him to do the work. He also made sure we had water in at least one bathroom each night, which we all appreciated. We did pay more to have your company replace the pipes but it was worth it to us for our peace of mind. Eddie is knowledgeable, responsive and addresses any concerns we have as quickly as he can. His customer service goes above and beyond. We are very happy customers once again!

The work done was complicated and time consuming. It took the plumber and another technician several hours to re-route several water pipes to fix a leak. It wasn't cheap, but the plumber talked me through the different options until I felt comfortable with my choice. I'm glad to know that I won't have to worry about the water pipes anymore.

I scheduled the inspection as part of my BAM club membership. My request was sent by email. It seemed like the second I hit "send" my phone rang from a scheduler. The day of the inspection I received 1 call to confirm I still wanted the inspection and a 2nd call to let me know the technician would arrive in about 45 minutes. She got to my house at the scheduled time, put her booties on and started to work. I could not ask for any better service than what I have gotten since the 1st call I placed to your company at the beginning of the summer. Thanks so much!

The work performed was outstanding and extremely well done. I was kept informed and apprised as to what was going on and even got to see how work was progressing via the monitor. I would definitely recommend you to anyone requiring plumbing services. Thank you!

No water in your house, even over night, is NO FUN!!! You just don't realize how often you turn a handle for water... We called & were given the option of you coming right out but figured we could wait a few hours. We were scheduled for the afternoon, but you called to let us know you could get here for a earlier morning appointment. The plumber & his assistant (forgot his name...) came in, assessed the situation, gave us a couple of options, & got to work! His assistant gave us a plumbing overview while we talked - May be looking into a new hot water heater... BOTH guys were VERY informative, professional, & friendly. No pressure to upgrade, just gave us our options & let us make our decisions. We've had two "emergencies" that your company has responded to & had a great response, reasonably priced, & good people to work with. THANKS!!

To begin with, I was a little stressed when the technician showed up. I had to leave for a doctors appointment in 15 minutes & I was stressed with the lack of time I had with your technician. However, he quickly began his inspection and worked quickly and efficiently as I watched. Although I hated to leave, I had to in order to make my other appointment. The technician told me as I left that he would be done in about 10 minutes & would call me when he was done with his recommendations. Sure enough, I had pictures texted to me and a call shortly after that. I was quickly informed of my issue and the technician would still be in the area and would stop by when I was done at the doctor. Needless to say, he went out of his way to assist us with replacing our HVAC system. He worked to get us approved and make sure my wife and I were satisfied with our purchase. His customer focus and friendliness quickly changed my frustrated attitude from when he first showed up at our door. I most definitely will recommend you to our friends and neighbors. And most of all because of the customer service we received from our technician. While I think about it, he either called me sir or Mr. Jon the entire time we were together. His respect to the customer was very impressive. Could you please thank him again for us! We look forward to seeing him for AC check-up in the spring!

Starting with the initial phone call, the customer service rep was very friendly, professional & efficient. Received very prompt service from both your company and Bionics. The technician was very friendly, professional, knowledgeable & efficient. He explained to me what the problem was, showed me the part that was damaged and showed me the new part. He showed me a problem with the overflow drain on the water heater that was a result of the way that the water heater was originally installed, and fixed the issue. He also keep me informed of the status on the repair (ie, the wait time to receive the new part, what steps he was preforming and when he completed a step, to how long a certain step would that to complete). I am completely satisfied with the very professional service proved by your company. And would recommend you to anyone who ask for advice on who to call. Thank you for your prompt service.

Since the sheetrock was dry to the touch and the plumber couldn't find any problems after checking others areas in the house that may have caused the leak in the utility room, the only thing he could do at that point was to cut the sheetrock to get to the plumbing. I didn't want to cut into the sheetrock unless I absolutely had no other alternative. He then recommended Bionics to test for moisture behind the wall and was kind enough to immediately call them for me. When they came out the next day they confirmed the area behind the sheetrock was totally dry. I would like to give a big "thank you" to our plumber for his help in solving my problem. i really appreciate him calling Bionics because it saved me having to spend a lot of time and effort for nothing since there was not any moisture behind the wall. I will highly recommend you to anyone that asks and I will not hesitate to call if I have a problem again.

I always fear of calling companies to fix issues at my house because I know something WILL go wrong. But this time, I was wrong. We called Abacus - call center operator was courteous and professional, the technician came on time, in a nicely maintained truck, wearing an easily identifiable uniform and the problem was fixed, and it was fixed well. How could you not rate Abacus the best? I have already recommended Abacus to my neighbor