AAE Advance Technology Services

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Initially made contact Sept 2015 with several Houston based site building companies via Thumbtack describing the sports site and the specific features I was looking for. After looking at a few bids I setup meetings. Their bid gave an initial price, but after our face to face, the price was now 66% higher based on extra clarity they now had. Then it went up another 40%. Unlike my current web designer, there were never concrete stages outlined or payment structure based on that structure. i.e. 25% paid at this completion point, 50% at this completion point, etc. They wanted payment of the amt as soon as possible. And when it was time to pay, everyone was able to answer the phone. Emails got immediate replies about billing. Early on, I got emails from Alonso and Melissa, prompt and ready for a card charge. Over the last yr, Melissa disappeared as a POC.

The website work is 100% outsourced, and even though that shouldn't be a communication impediment, it was referenced time and time again: "There had been problems w prev customers asking to see parts of the web design b4 it was completed: It causes issues. Timezone barriers. Language barriers. We're still doing fixes on the back end so there's nothing yet to show. Still doing the back end. More work on the back end." We went more than 5 months w nothing tangible. No template nothing. No thoughts on a homepage. No emails asking me to choose between A & B. Nothing. No emails at all. For five months. The only emails I ever got were responses asking about the lack of communication and can I get an update. We never went over code. Never picked a template. Never went over themes, colors, etc. And when I said 6 months w nothing but ur word to show being too long... talk about refunds got the threat of losing money allegedly spent on back end work. So none of the timeframes had been met, there was absolutely nothing to show for it, and in February of 2016, questions about pulling out were met w threat of only partial refunds.