360 Realty & Property Management

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Hello,
I hope this review finds you before going the 360 property management website, because their website only holds the good reviews. If you look at the following pages, you will see all reviews showing the frustrations of their tenants. Google.com; superpages.com.
Backstory: I have been working with 360 reality for 6 months now to get refunded for the rent that was paid, and the deposit.
Claudia gave me a time frame of when I should hear back from her, but I never received a call so I inquired. When I got in touch with Claudia the conversation went as follows:
Me: “I would just like to understand what I need to do to receive my funds, because I have been waiting since May,”
Claudia: “I am going to tell you this one more time, and I am not going to say it anymore.”
Me: “Ma’am I am a grown woman, and you do not have to speak with me that way.”
Claudia: “Well I am about to be hanging up on you.”
As a tenant:
I was frustrated because I know the reason Claudia feels comfortable with speaking to anyone like that is due to the demographic 360 Reality services. Regardless of your economic status, you deserve to be respected. No one should talk to you as if you are less than. You earn your money, and you say where you spend it. I would not spend it with 360 Reality because the representatives that are put in a position to assist, demean and degrade those they are there to service.
As an Investor:
I would never choose this company to manage any property of mine. Their behavior will ensure your tenants do not return, and it cost more to acquire a customer, than to retain one. I will also be passing the word to other investment property groups to ensure they do not make the mistake of hiring this company either.

Common decency is important and there is still room for improvement. Customer service should really be a priority.

As a property owner I have had the privilege of working with 360 Realty and Property Management. Its really nice to have a dependable property management company when I cant stay in Houston to manage the property myself. Overall, a very professional and responsive company.