C & C Ford Horsham
1100 Easton Rd, Horsham, PA 19044
Reviews
12/18/2018
Provided by SuperpagesVery Bad experience at Chapman Jeep! I don’t write reviews but feel I was treated so poorly that I felt I needed to share my experience.
I emailed them about a car I saw on the internet. I received an email telling me that the car was available. I called to confirm the car was actually still available and the salesperson confirmed it was. After dinner I called back and spoke to Rick, the manager, to once again make sure the car was available before I made the 1 hour drive. Rick told me it was there and he would have it ready when I got there.
When I got there, the car I wanted was actually in a bad accident but they had another one with the same features and color for almost $500 more. When I agreed to test drive it - they couldn’t find the car. They brought over another similar car that was almost $2,000 more than the original car. I was told by Rick the manager to test drive the car and if I liked it - he would work the numbers on the original car.
After I drove the car, the salesman got the numbers from the manager - and of course they were for the car that was $2,000 more. When I said something, the salesman apologized and went back to Rick the manager. He came back with numbers for the car that was $500 more than the car I emailed about and called twice about. So after confirming the car was there 3 times and driving an hour each way, Rick refused to honor the price of the car I came in for. When I asked what the difference was in the 2 cars - he responded “I’m sure there is some small upgrade.” Rick, the manager’s response to me feeling lied to about the whole thing was “do what you have to do.” Absolutely NO customer service at all..
BEWARE OF CHAPMAN’ JEEP’s BAIT AND SWITCH! And definitely be careful when Rick is the manager. There are quite a few Jeep dealers that will be honest and treat you fairly, unfortunately, Chapman Jeep is not one of them.
05/06/2014
Provided by SuperpagesVery responsive "Quick Lane" Group. They were very busy the Saturday I was in and they made me feel I was the only customer they had. The Service Tech I had said it would be 1 and 1 half hours for the service I needed. I told her I was in a hurry and 45 minutes later the service was completed. The service tech was polite and knowledgeable She could be used to teach other tech's the way a service tech should handle themselves with Customers.
More Business Info
Rent Hometown and Save!
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
Phone: 215-674-3601
Phone: 215-694-3600
Fax: 215-674-8235
Fax: 215-443-3375
TollFree: 833-822-4149
- Brands
- * Ford * Mercury * Lincoln , Motorcraft, chevrolet, chrysler, dodge, honda, jeep, mazda, ram, toyota
- Payment method
- all major credit cards
- Location
- Across from Willow Grove NAS
- AKA
Chapman Ford of Horsham
C & C Ford Sales Inc
C & C Ford Sales, Incorporated
C and C Ford Sales
Chapman Ford of Horsham Collision
- Categories
- New Car Dealers, Used Car Dealers
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes