Hoover Scion

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Hoover Toyota's service department is rotten! After years of taking my vehicle to their service department, I have gotten mostly nothing but bad experiences, dishonest service recommendations and a lousy, incompetent staff to deal with. The last time I had my car serviced at their dealership they replaced the front brake pads and turned the rotors. A few months later my brakes started making a grinding noise so I took it back to be inspected and they came back telling me there was nothing wrong with the brakes. Surprised at the answer I was given, I left and continued to drive the car until the noise got so frequent that I began to question the safety of driving the car. After returning to the dealership a second time, I was again told there was nothing wrong with the brakes and that the noise I was hearing was coming from an unlikely source. I asked to speak with the service manager about my doubts about their conclusion of the problem but was blown off and not taken serious when I attempted to do so. So I took my car across town to Limbaugh Toyota to be looked at and after 3 hours was told by the technician that inspected my car that I had been sold a bad pair of brake pads that crystallized shortly after they were installed on my vehicle. It was apparent that Hoover Toyota did not only do their job in finding the problem but they sold me cheaper aftermarket brake pads that were not genuine Toyota pads. I then made a call back to Hoover Toyota to speak with the owner but of course, he was not available to take my call so I left a message. He nor the dealership ever called me back and corporate Toyota never righted the wrong committed by this dealership.



It is my strong recommendation to stay far away from this dealership and would even go as far as recommending that you consider purchasing another brand of vehicle as I don’t see this company standing behind their products, service or customers like they once did many moons ago.