Susans Cafe

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OPEN NOW - Closes at 1:30pm

Disrespectful, unkind, and spiteful are the words that come to mind when I think of my recent experience at Susan’s Café on Sunday, January 3. 2016.



I am extremely angry at the way I was treated on my visit. I called 10 minutes before I arrived to request a “TO-GO” order. I was immediately told there were no to go orders being taken because there was an hour and a half before close and that it was quite busy in the café. This surprised me because as a pretty regular customer who ALWAYS gets to go orders, I had never heard this before. So, I went to Susan’s to place my order and asked for it to-go. Not only did the wait staff give me the complete cold shoulder, but the kitchen staff, especially the female cook went off spewing negativity against me and the fact that she said no to go orders! While I sat waiting for my food at the counter, I could hear the hateful remarks that were geared my way. This made me very uncomfortable and caused the staff to not look at me, treat me with no respect, and assume I was somehow the enemy!



I also heard her say while haphazardly packing my food, “No more to go orders. You be firm. That’s what I said and that’s what I want.” Whatever happened to the old saying the customer is always right?



As I have been to Susan’s many times, I have always found them pleasant, kind, and ready to help. Today’s experience was humiliating and awful. I spent $30 on a ton of food and was treated like I was the plague. There is a lot I could say here, but the main thing is who turns away business because they are too busy? I called to place an order and would have waited until it was done to pick it up based on the time they could have given me.



Sitting there while my food was being prepared and hearing the nasty comments meant for me was hurtful. I actually cried when I got home because I felt like I had done something wrong. As I looked around the busy café, I couldn’t help but wonder why someone wouldn’t have joy when their entire establishment was filled and they were obviously doing well.



In an order to make some sort of statement, I left the waitress $10. It was my hope she would speak up or see me as human and not like the enemy.



I am hurt. I am unhappy. I am disgusted with what happened. I will NEVER go back to Susan’s unless they issue me a heartfelt apology! I deserve one because I did nothing wrong. Customer service is a big deal. While I understand she didn’t want to do phone orders, I went in and ordered like the rest of the customers there. The only difference is I wanted mine in a box to go. This is not earth shattering stuff, people. Treat people the way you want them to treat you. It really does matter!