Universal Impact Windows & Doors

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This is THE WORST company to ever get involved with. DO NOT go to them for anything. They are the most unprofessional people... who are the greatest professional liars. Over 3 months waiting for windows & doors. Lie after lie. Do yourself a huge favor: look elsewhere for windows and doors. Trust every bad review; they could not be worse. There are a lot of companies that manufacture windows and doors. Stay away from this terrible company. I will also be contacting the BBB to file a formal complaint. These reviews exist for a reason. I took the time to write this review because what has happened to our family need not happen to yours.

Do yourself a favor. Stay away from this company. They have no customer service, no one to answer the phone. There is only one person working in the office and he only works in the mornings. If you call after lunch, good luck getting someone to answer the phone. Owner is basically the only one working in the office but he prefers to be back in the warehouse cutting aluminum. After 6 months my order is still not complete. I have been promised final delivery 4 different times which are just lies. I even called the glass manufacturer in Orlando (trulite) to find out if my order had been delivered and they said Universal had not paid them for the order so no delivery. I had to hire installers even though contract included installation. They also told me to do the finish before getting an inspection which is totally wrong. City inspector failed the inspection (of course). Had to undo the finish on some windows, call inspection, then redo the finish. These company is the worst I have ever seen. Just stay away from them.

I would never go there. They are scam artist. Don't deliver what they say and send in wrong ones all the time, then they complain over cosmetic scratches which wouldn't have happened if they would have fit. Now they owe me a window and won't deliver.

No star rating -5. They stole my money as far as I'm concerned. I even had to deliver the improper windows or they'd be in my house for 2 more months. I should have sold them

it took them 2 1/2 months to deliver my door, always promising "next week".