Goldmine Jewelry

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I I dropped my engagement ring off at Goldmine to have one of the small side diamonds replaced on the band. When I picked it up, the bottom of the ring looked completely damaged.

Gold Mine had replaced two of my diamonds with smaller stones, and filled the empty space with yellow and white gold (filler).

The owner, Lewis, said the small diamonds on my ring were "hard to replace" and that yes, they had just used filler. He said my best option was to get a completely new ring - he actually told me that after HE was the one who ruined it. I took it back to Zales, where I purchased it, and they said they had never seen a ring so badly damaged or poorly repaired. The manager's exact words were that it looked like a kindergartner had repaired it.

I do have an insurance policy on the ring, but the owner told my insurance company that the ring was damaged and pronged incorrectly when I brought it to him, which was a lie. I have inspections stating that it was in perfect condition.