Findlay Toyota

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These guys are always on it every time I take my car. I've always received great service and they always wash my car. The first time I came to Findlay was because I didn't want to take my car to a closer Toyota because they're always busy and their employees aren't as friendly. Thanks for the great experience and I will be back again.

They make you smile because they know how to make the whole buying experience so easy. You can relax while they do all the work. They enjoy pleasing you.

I live in the NW by Centennial Toyota but called to get a service quote from Findlay (I can't stand Centennial Toyota, I've had too many bad experiences with their service department. I find them to be shady and unprofessional. They've remove my email several times when there's been a problem so I can't take their satisfaction survey!). Anyways, instead of taking advantage of me, I was told by Phil Crabtree the service I requested was unnecessary. Thanks for your honesty Phil! That demonstrates integrity! Also, the receptionist has very good phone etiquette. I've called several times and have never been blind transferred.

Every negative thing you have heard about car dealerships, you will encounter at Findlay Toyota of Henderson.



I do have to start out by saying that this is partially my fault for not printing out the offer and description of the vehicle before going in. But this dealer, Findlay Toyota has NO integrity and ZERO respect for their customers!!!



The unit had just come out of the shop for inspection, so it hadn't been detailed and there was no window sticker yet. . They started negotiating at $26K even though they had listed a price of $25K. (I found that out when I got home) Immediately jacked up the price by a grand since there was no tag in the window.



Ad said it was certified. They pulled the certification out during negations.



I made one request in the whole deal. Clean the mud off the frame. It was caked in mud. No problem said the sales manager. I will leave them a note to make sure it's completed. I go back Monday, asked the sales manager if they had cleaned the mud off. His response, I sure hope so. Go to the vehicle, take a look underneath. You guessed it. Caked in mud. They hadn't touched the outside except for the quicky wash they did on Friday. Water spots everywhere. Bird crap on the windshield. At least they got most of the dog fur out. Could not get out of that place fast enough.



I hate the fact that I dealt with this dealership. I hate they they have no integrity, no respect for their customers. And I hate that I allowed myself to be manipulated by Findlay Toyota.

So I put a down payment of $3,000 and they sold it while we were waiting on paperwork! They didn't warn me or anything. It was Gaspar and Rick, they took my money to hold the car but still sold it to someone else. Why? More money? I'm so upset! I'm back at square one after so much stress!

They are good, but, you have to watch out what's on the contract, read thoroughly and look at the charges. Do the Math every time they show you something and look what are the promotion or giveaways. You have to get something before you buy a car because you are spending a lot of money. We all deserve something like a Toyota Keyhain, ipad or something to make us happy.



We spent $40,000 at the dealer and they never give us nothing even though they had a mini ipad giveaways that day. They said I need the mailer, I told the salesperson that I got rid of the mailer & he said he can't give me the mini Ipad :(. When I spoke to his Manager 2 days after I bought the car, he told me that I don't need a mailer as long as I mentioned that I wanted the mini Ipad before we close the deal, so that, they will put that in the contract. I spoke to the Customer service manager, she did her best but no luck, I spoke to the salesperson's Manager, still no luck. WHY? because the deal is over and no matter what I do they won't give me the mini ipad anymore. It would be nice if the Manager offered me something like, a Toyota keychain, or a hat or something else, if they really can't give me the mini ipad.



At the end of the day I'm happy because I got 0 APR and 0 down even though I had a bankruptcy last year. I'm just sad because the Manager did not try to make us happy.

The salesperson did great, Thank you JOHN GARTRELL!!!

Chuck is the best in the business!!! I really love dealing with him, friendly, polite, and always has a smile!!

Going into Findlay's service department was more than I expected in terms of good service and efficient service advisers. I would recommend them to anybody.

The service department is always friendly, helpful and honest. I've never left there feeling like I've been ripped off (like some other mechanic shops). Chuck, Greg and Oscar have all been helpful. Love my reliable Toyota!

My experience at Findlay Toyota was very positive interactions with sales financing and service personnel very positive. Located your dealership my email searching for a particular model of Prius. Yours was the first on to respond and have models I was looking for on the way. Sales explained all the details extremely well and thoroughly. Tom Moriarity of Nevada Federal Credit Union suggested emailing dealers until I found the model I was looking for. Robert Anderson was my salesperson.

What can I say, I wish other businesses would adopt your customer business model. Antwaun Bynum was 3 plays ahead of the game, he was great, I would have bought the whole dealership if I could, but due to cash constraints I left with a nice piece of it, a Toyota Corolla. Thanks guys

This is my opinion of Findlay Toyota- I've never really been very happy with a car dealership until now. I was surprised to find that a good answer was provided for every question I had, and I had a lot of questions. My salesperson couldn't have been any more patient than he was and I was thrilled. The attention to detail when I was in the finance office was truly amazingﾅtoo much so. They don't miss a beat. The other people walking around that work there were equally nice. My car was explained well just before I left. If I buy another Toyota, I'll for sure return to Findlay.

When I arrived at Findlay it was a busy Saturday, and there were people everywhere trying to get test-drives I guess. I almost left and then I found Jeff R who I had talked to a couple days earlier on the phone. The car was great, and then after a little confusion about payment I was finally out of there. But I would go back for sure!

My wife and I went to Findlay Toyota to buy our 3rd car we've gotten from them and as usual everything went very smooth. We had a different salesman than the last time and he was just as good as the one we used before. His name was Robert and I would highly refer anyone to him. He wasn't pushy and didn't rush us either. We love our new Tundra.

Thank you Findlay Toyota and thank you Robert! (my salesman) I will come back for sure! My car is great and probably will last so long and I hope everyone that helped me is still there when that day comes! Thanks for a perfectly wonderful purchasing experience!

I was treated with a terrific amount of respect by everyone at the Findlay Toyota dealership! From the time I walked into the show room and was approached by a member of the sales staff, until I drove my new car off the lot, I felt like I was treated like someone important! Everyone was also very thorough with the details of my purchase too. Imam was honest to deal with and never pressured me to buy anything.

My experience with Findlay Toyota was excellent. As was the sales experience. I am a return customer. My sales consultant was Robert Anderson.

Great, this was my second purchase with Findlay Toyota. The sales experience was smooth for the most part J I was referred from a friend of a friend. Our sales consultant was Ralph Sotelo, I look forward to sending him some clientele.

Thank you. We put together the deal yesterday for a Prius II with some extras worked with Chi & Imam. Both of these folks were extremely pleasant & knowledgeable. I must say this was one of our best experiences leasing a car. They both made it very easy and enjoyable. Please give them both a high mark in customer satisfaction. We left a $3025 deposit on Saturday and will pick up the Prius on Wednesday. By the way, this is our 2nd Prius. We currently have a 2008 Prius #7 which is why we decided to get a 2nd Prius. We also looked at Honda Insight at your sister dealer. The Prius won hands down as far as we were concerned. Your Toyota staff would not let us leave until we were satisfied with the deal. Your sales manager was also very nice and was able to shave off another $300.oo for us. I hope I have a chance to share this story with some of my friends. Thanks for this nice experience!

Robert Anderson is an excellent sales consultant. With people such as him, Findlay Toyota can expect to continue offering top professional service, as Iﾒm sure they always have. We live in Henderson, so Findlay Toyota was no mystery. Mrs. Branca and I are very happy with our new Camry. Itﾒs good to have only positive memories of the purchase experience.