Hertz

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My wife and I rented a small compact car from Hertz to travel to Arizona for the following days: 17th-22nd. We rented the car in Hemet on Carriage Circle (cross streets Warren and Florida). The employee working at the car rental was not very friendly. She did not make us feel welcome or even showed any interest in us being there.



The car had a terrible smoke odor, which the employee did not address. We decided not to make a fuss of it as we had a long driving day ahead of us. The car was given to us with a half-tank of gas. We were notified about this ahead of time. I have never received a rental car with a half-tank of gas. We were driving a long way (700 miles), so having to fill up the car before we began our road trip was an inconvenience for us.



The car trunk did NOT work on the second day for some reason. I thought it was jammed by the ice chest, but that was not case. Being a mechanic, I tried a few troubleshooting steps to solve the problem, but nothing worked. This was a great inconvenience for us because we were not able to get to the ice chest, unless we took everything out of the car (tents, camping equipment, folding chairs). We were, of course, not prepared to this every time because of the hassle of unloading and loading everything. Instead we tried to squeeze our arms into the ice chest through the back door. As you can imagine it wasn't the easiest thing to do in a small compact car, loaded with cumbersome and heavy camping equipment.



I tried to call the numbers on my rental agreement, but only got frustrated by the calling system. There was nothing that we could do even if I got through to someone because we were on a tight schedule to meet people at Monument Valley.



I'm very disappointed with my rental. Some kind of compensation would be appreciated.

***THIS PLACE IS A JOKE*** Here's the break down. I needed a car this weekend due to mine being in the shop. I had plans with my daughter for a fun father daughter weekend. I made my reservation online and set an early appointment at 2pm just in case there was any issues I would have time to straighten anything out. I paid for the weekend online, I received a confirmation email stating all charges and the amount due at the time of pick up. Smooth sailing so far. I arrive at Hertz about 15 minutes before my scheduled reservation. I wait around until 2pm (the time of my reservation) sit down in the office, go through all the normal procedures, give them my licence, they run my credit card, everything is good. Time to get a car, then they decide to tell me that THEY HAVE NO CARS!!! They tell me I should go home and that they will call me when a car comes in. They informed me that when I come back, we will do a quick walk around and I'll be on my way. I then go home (30 mins away) sit on my couch, then get a call. My car is ready. I then call up another friend and arrange a ride. I get back down there just after 530pm, they then have me sit in the waiting room until after 6pm. I get called in then they decide they need to go through the whole process again, get my licence and run my credit card. This time they tell me they need an ADDITIONAL $200 for the deposit. I told they I only put enough money on the card to cover the total price of the rental and an additional $100 incase I decided to get any insurance. I was never at any time informed of a deposit. The confirmation email CLEARLY states that my card will be charged $55.08 at time of pick up. I was then told that they would be unable to help me. So NOW, here I am, stuck 20 miles from home, no car, my ride dropped me off and was already back at his house. I have no way to get my daughter. They kept me waiting so long that all the other rental places were closed. Not that I could even rent another car because I was already charged for the rental from Hertz!!!



P.S. Corporate office is closed on the weekends!



P.S.S. I rent A LOT of cars while I travel for work which is VERY, VERY often!!! I typically deal with Enterprise. Decided to give Hertz a shot. WORST DECISION EVER!!!