Pacific Volkswagen

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CLOSED NOW - Opens at 8:00am

6 reviews
1.0 star rating 11/30/2016
I realize that all of my reviews are negative. However, I will only take the time out to write a positive review for businesses who go above and beyond, not for doing what a reasonable consumer should be able to expect them to do. It pisses me off beyond belief to lay out hard earned money for lousy service by a business that clearly doesn't appreciate the very lifeblood that is their customer base.That being said-

Refinanced my vehicle through this dealership. Of course the calls were nonstop before they got the business, but when an issue arose after the fact I called numerous times, could never get anyone on the phone and of course never got a call back. So I gave up.

Fast forward a year later and another issue. I took out an extended warranty through the dealer. The contract I signed indicates that my deductible, should a claim arise, is $100. However, the warranty company indicated to me that the dealer keyed it in as a $250 deductible. Tried numerous times to contact the dealer and as usual no one picks up the phone, nor do they return calls.