The Something Blue Shoppe

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OPEN NOW - Closes at 4:00pm

Although the dresses are gorgeous and the consultant is very eager to please the bride...I found the staff to be so rude I couldnt wait to leave! The store is so narrow everyone is on top of each other and they make you feel like you are in their way. Such a waste of a day. Blech!

I did find the perfect dress at The Something Blue Shop - however, the shop ordered the wrong size and made no apologies, just “we will fix it”; in the end, my dress was gorgeous, but I didn’t know what my final dress looked like until the week of my wedding (alterations that I had to pay for, of course, approximately $200.00) – which was unnecessary stress on my part. Also, they told me when I ordered my $1200 dress that they would call me when it came in – I waited and finally called them, it was in the store. Then I ordered my $400.00 headpiece and $250.00 veil from them. The absolute only reason that I bought the $400.00 headpiece was because I was told that the particular brand that I was purchasing could be sent back to the manufacturer and be made into a piece of jewelry – free of charge. A month after my wedding, I went to send the headpiece back to the manufacturer, thinking that I would take it to the bridal shop and they would take care of things for me… because I had never talked to the manufacturer before, I thought it was the only way to go about having my headpiece turned into jewelry. I called the bridal shop to see when I should bring it in. They said they didn’t handle anything with the headpiece following the wedding and that I would have to check the manufacturer’s website for further instructions. I thought that was extremely weird and was a little upset that I was going to have to take the time and money to ship the headpiece; however I checked the manufacturer’s website for the shipping instructions only to find out that the restringing process was going to cost me at least another $100.00. I called The Something Blue Shop back, thinking this HAS to be a mistake – the absolute only reason my father allowed me to purchase the overly expensive headpiece was because we were told that at no additional charge it would be made into something I could wear on a daily basis. I was told by The Something Blue that I MUST have been mistaken, that none of their associates would have ever said that, and more excuses… I then told them that I had not been happy with the customer service I had received throughout the whole wedding process; I brought attention to all the mistakes that had been made with ordering the wrong size dress, which I was told “it is not our fault that you could not fit into the dress that we ordered you.” After being put on hold numerous times, never being told “I’m sorry”, being passed around to numerous associates, I finally just hung up for fear that I would blow a vein from being so angry! It is sad that approximately $2200.00 spent does not mean anything to The Something Blue Shop and does not warrant decent customer service.