Budget Rent A Car

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I rent cars frequently and have rented cars from just about every major company. When I moved to Harrisburg I used enterprise for awhile. One day they were not able to fulfill my reservation, so I gave Budget a try. The employee Brady was very helpful and got me a better rate and a much, much nicer car. (ford limited f150). It seems that they carry newer vehicle and more premium cars as well, but are still competitive on rate. All of the renal agents have been very helpful, but the only two I remember are Brady and Chelsea. I had a minor issue twice, but spoke with a manager named Tom and he was able to rectify the situation.



The building itself is a bit drab and rundown, but it appears that they are in the process of (slowly) redoing in.



I would Reccommend them to anyone looking to rent a car in Harrisburg, however better deals can be had on moving trucks

I am writing this review for my mother who had what she describes as the worst experience ever. My mother rents cars often because she does not like to put high way miles on her personal car when taking care of business. Her last rental was a premium vehicle with Budget. She had what she described as a smooth pick up process when she picked up the car. She also enjoyed the care, however when returning the car everything went downhill. The rental agent was very rude and unprofessional, as well as the manager Tom Troxell. At the time of dropping the car off she was accused of smoking illegal substances (Weed) in the car, however my 50 year old mother is not a smoker of any sorts. After clearing up that matter she was then charged a $40.00 fee for the removal of an "inventory control sticker". this stickers me strange has she paid for the insurance and had she totaled the car it would have been free but a sticker that was not on the car at the time of pickup was gone and now she is assessed a fee. She has made two calls to the corporate office of Budget who only took down here information and provided a case number which they never followed up on. After leaving several voice mails with Tom Troxell he finally returned her call at which time he was very rude and told here "Maybe she should rent from another rental company in the future". This remark is unacceptable as I know the request my mother was making was for simple explanations of the charges that were added to her bill, and some level of manager response for the poor service the agent provided at the time my mother returned the car. I will be filing formal complaints. As a person who works in travel and tourism I will be sure that myself and my staff refer all of our clients on travel to as Tom Troxell said "Rent from another rental company in the future". I have also advised her to dispute any additional charges with her financial institution. So For anyone who took the time to read this you may want to also follow Tom’s instructions and rent from another rental company for your rental needs because they have no intentions of providing you a level of service that you can find at other companies.



FYI : No my mother was not looking for any type of free handouts, she was and is completely willing to pay for the service that she used at the rate she agreed to, however the extra charges that are not accurate are now a problem.





D. M. Walker

on half of Mother: P.Hicks