Umpqua Bank
Write a Review 503-454-2600
CLOSED NOW - Opens at 9:00am

13183 SE 172nd Ave Ste 174, Happy Valley, OR 97086

Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number. That’s why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It’s why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We’ve grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

Reviews

penguinluff

03/29/2013

ABYSMAL Customer Service!

My fiance and I opened an account with Sterling Bank approx. 3 weeks ago. We had decided to switch to Sterling for a few different reasons, but the one that applies in this particular case is this: "all deposits made through the ATM will be processed the next business day." Our last bank was notorious for keeping cash deposits for up to a week, and so we were particularly interested in this feature.Last night my fiance and I went to the Sunnyside Branch of Sterling Bank and deposited monies in cash. The sign on the ATM assured us, yet again, that the money would be available on the next business day. Fast forward to today at 3PM. No monies.We call the bank and are informed that the money will not be available until MONDAY at the earliest! Why, you ask? Oh, because even cash deposits are processed as though they were check deposits, apparently.I ask to speak to the manager, and get the Assistant Manager, Robin. She condescendingly informs me that "the atm DOES say the next business day." "...yes. And today is the next business day. I'm confused."She then informs me that my money might be available tomorrow, even though it's not a business day, because of X, Y, and Z. "Look, I don't care if it's available tomorrow, or Monday. I was informed that it would be the next business day, which is today. Why is it being processed tomorrow or Monday?""Well the ATM does say the next business day, if you had stopped to read the sign, and since it's a teller all on it's own...""....what does the sign say? Does it say 'next business day', or does it say 'day after the next business day'?"At this point she got even MORE rude, which I didn't think was possible, and long story short we will be closing that account as soon as we can get into a branch. The customer service was abysmal, and the fact that I was LIED to when I opened my account, topped by the fact that a bank will hold CASH MONIES that I gave them for "processing" is ridiculous. If anyone asks about this bank, I will MAKE SURE that they know exactly what sort of customer service they offer.

grandpapa

10/31/2007

Short lines great service

They get you in and out quickly. Help you with problems you may have. Great service.

kailynn

10/08/2007

Good bank

They have good customer service and usualy short lines.