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Reviews

S
shigginbotham

10/15/2012

Provided by YP.com
My husband and I placed a $500...

My husband and I placed a $500 deposit on a vehicle via credit card. When the vehicle arrived to the dealership and after we saw it, we decided not to buy the vehicle. We requested the refund be placed back to our credit card as agreed. One and a half week later, the credit still had not shown up. I phoned the finance manager who stated he got confirmation from the salesman and the receptionist that the refund was credited back to our credit card. Two weeks after that, we still did not see the refund. I called again and asked for proof of the refund and they stated it was never refunded back to us that they had 'dropped the ball'. He apologized and gave me 3 choices of how to handle it. We decided to have them process the refund and if the refund was not received by the time the credit card payment was due, that Tysinger would be accountable for any finance charges that incurred. He verbally agreed and I said I would put it in an email he could confirm back to. I wrote a very professional and accurate email and asked for his confirmation. The finance manager did not reply. He told me over the phone he was having technical issues with his email. He said he would be able to send an email from his phone but would not be able to reply to an email. So I requested another manager's email address for someone else to confirm responsibility to finance charges on my credit card and that manager did not confirm either. Several emails were ignored and the verbal agreement never got confirmed in writing. This company lacks integrity and professionalism. The company did not do as they said they would on more than one occasion with us. I would not recommend doing business with them.

C
cor135pl

10/04/2010

Provided by YP.com
Tysinger Hyundai - Great service!

I had to take my car on two different occassions for emergency repair and always recieved fast, efficient and courteous service. The second time, I didn't even have an appointment and just took it up there at 8am and had to get to work. Well, Brett Whitney was fabulous as always, checked me in, got me a shuttle and then called me at work a couple of hours later to go over everything. The only reason I gave them four instead of five stars is because they are a little on the pricey side, but hey you get what you pay for and the service here is definitely top-notch.

More Business Info

World class service. The best or nothing.

Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Primary Phone: 757-251-2778

Phone: 757-766-2661

Phone: 757-218-2061

Phone: 757-865-6882

Services/Products
Mercedes benz. NEW and used.
Brands
Hyundai Motor
Payment method
discover, amex, visa
Location
Corner of Magruder Boulevard and Butler Farm Road, just off I-64. Over fifteen (15) acres of new Mercedes-Benz, Sprinter Commercial Vans, smart cars, Hyundai, Equus, and preowned automobiles. "World Class" service on most all makes and models.
Neighborhood
Hampton Roads Center
Categories
New Car Dealers, Auto Repair & Service, Automobile Accessories, Automobile Parts & Supplies, Used Car Dealers
Other Information

Parking: Free

Wheelchair Accessible: Yes

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