Sears Parts & Repair Center

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Refrigerator has not been cooling since August 30,2021. Technician came checked it, said a part had to be ordered and would not be in for two weeks. Two weeks went by the part was put on but did not correct the problem. I called Sears back to complain. Another TWOWEEK date was given for a technician to come out. We have a warranty on that refrigerator but that doesn’t seem to matter. November!!!!!!something is the new date

I had a problem with my Samsung refrigerator not getting cool enough. The repairman arrived and discovered my problem right away and fixed it. I have always had good results with Sears repair service.

I had an appointment scheduled to repair my dryer. The appointment window they gave me was from 8AM to 5PM. We stayed home all day with no word from Sears on the status of the tech. As it go closer I called and was advised I was the last one scheduled and he would be there between 3-5. 5 minutes to 5 and I still had not heard from the tech. I called, spoke with a manager who said she would call me back in 5-10 minutes. 15 minutes later, no return call, I called back again and was told that dispatch is closed and the appointment would have to be rescheduled for the following day. I finally got a call back from the first manager almost 40 minutes later that said the tech had an emergency. The following day comes around, I called and was advised he would be there between 10-12. We get a call that apparently they only have one tech and that tech called in sick, they said they had to reschedule again. This will be day 3. The Customer service has been poor, not what I expected.