Checkers

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CLOSED NOW - Opens at 10:00am

I went to Chekers in Hagerstown MD on Dual Hwy #3366 My 2 chilli dogs were missing chilli sonI called and Rubi was very professional she stated she would refund my money and apologized. The manager called me back and asked if we were the person who ordered 6 hot dogs I said yes my husband ordered them. He said I wouldnt be given a refund because my husband asked for only onions ketch and mustard I asked why would he order 2 chilli dogs w/o chilli. The receipt reflects 2 chilli dogs. The manager switches the story to say he was standing next to the cook and he remembers her putting chilli on both hot dogs. I couldnt believe how much he lacked integrity and would go so far o er $4. He insisted on treating us unfairly and degrading. I asked for the owners info he lied and said it was a corporate store and he managed 20 other locations. He chuckled alot and said contact BBB and call 1-800checkers. I found out the store owners are 3 guys and its franchised. I was so hurt that he treated us like that and how unprofessional he was. He laughed and said call BBB. I think I will. DO NOT SPEND YOUR MONEY THERE!!!!!! My husband is AA we were treated unfairly he made sure it was him to let us know we would not be receiving the normal fair service that we were not entitled to a refund not because of their policy but because my husband is AA and he felt we didnt deserve fair treatment. I will neved spend a dime here!