Massage Envy - Cherry Hills Marketplace - PERMANENTLY CLOSED

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This place is horrible, they treat their employees horrible, the got rid of one of the most asked for massage therapists after she became ill and could not work. What's worse they told her when she had Strep Throat she had to work any way! Which has been told to all the employees at one point! I would not risk the health risks! This owner Manager whatever clearly does not care about the clients just the money please for your sake do not go here!!!! The front desk staff is rude and talk about SEX all the time!!!!!!!!!! They are over ran with BUGS and the owner refuses to take care of the issue. The owner told everyone they are replaceable, and then started suspending people which is defiantly creating the opposite of a relaxing environment !!!! Do not waste your money here you can find a cheaper place with better conditions!!!!!!

BBB COMPLAINT: On 3/18/11, I entered into a 12 month contract with Massage Envy/Southglenn location. I would pay $49 per month for one massage (to be used whenever) and this also enabled me to receive discounted massages throughout the month if I chose. On 3/18/11, I paid my $49 and received a massage from Diana. It was not a full hour and I did complain on Massage Envy website about this in online survey. I had another massage scheduled for 3/29/11 but my grandpa died that die so I called to cancel it and was told I would be charged since it was same day. I was very upset about this and did not return to Massage Envy. I knew my contract was coming due so I emailed Massage Envy In Jan 2012 to let them know I would be cancelling my contract and that I needed to use my remaining massages. I received an email back confirming receipt of my email and the contract would be cancelled when due. My cell phone was not working at the time and I let them know this in my email. I called in Jan to c