Dry Clean Super Center of Grapevine

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I took my $200 diaper bag in to be cleaned. It came out pretty good. However, they lost the strap. The manager was short and rude when I called about it. Saying he'd call me back, but didn't ask for my name and number and almost hung up on me when I was giving it to him. He never called. Then, when I went in and said he'd have to replace it ($15 strap) he said he thinks I lost it! I've never, not once, taken the strap off my diaper bag. Then told me he is going to see if his tailor can make me a strap and again didn't ask for my information until I asked how he was going to get a hold of me. He has 0 intentions of being helpful and I'm 9 months pregnant. Not to mention, I don't want a strap that doesn't match my bag. $15 is not a big deal but not being responsible is.