Veenstra's Garage

Write a Review616-454-6597

OPEN NOW - Closes at 6:00pm

I own a 2004 Chevy Malibu Maxx, and have had some ignition and steering issues. My vehicle was recalled, and the local GM dealerships were not only bogged down, but still charging full price (thousands) to replace parts and fix issues related to the recall, with vague promises of "reimbursement." After two months of waiting I went ahead and took the initiative to get my car repaired myself. Veenstras was understanding and fixed the dangerous issues the same week for a fraction of the cost. This was back in the Spring

Three other shops had quoted me RIDICULOUS prices on a transmission repair.. finally got something reasonable here

ps..

do not buy a mazda 626

Tiffany,



I guess the best way to explain my reaction to this is WHAT???. When you got back to me you stated you got a cheaper estimate from a muffler shop on 28th St. and that is all you could afford. I matched the price and quality of the other shop quote, but recommended that you not to go this way unless you absolutely had to. I also provided a free oil change to keep everything affordable. Some businesses compete on price some compete on quality. I am sorry that we could not satisfy your needs.



-Phil

Terrible Experience, Felt Very Taken Advantage Of, and Will Never Go Back.



I have recently been to Veenstra's because my car was overheating. They told me that they didn't charge to take a look at the car to check out the problem. After an hour, they called to tell me it would be $130 to do a pressure test and overheat test to diagnose the problem....(so technically, opening the hood was the free part). Okay, no big deal, run the tests.



They came back, and quoted me $525 to replace the radiator, and $687 in total when adding in the tests. I couldn't help but feel like this was terribly high so I called another shop in town and was quoted $309 + Tax. I have heard from people that Veenstra's does quality work, but over $200 higher than a competitor?



Once I posed this to Phil (the servicing mechanic), he immediately drop his price almost $150 and "threw in" and oil change (I did find a $30 coupon on-line that I used in the end as well).



Are you kidding me? It is amazing to me that they felt it was okay to take advantage of me in that way (due to being a female or just have poor business ethics in general). They have completely ruined my opinion and confidence in them. I will never be returning to this garage again.