National Car Rental - Gerald R. Ford Airport (GRR)

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I recently had a 3 day rental out of GRR. I returned the vehicle, as agreed, at 10pm on Sunday, November 20. On Monday morning I received an email from Evangelia at GRR National reminding me that my rental was due back the night before and asking me to contact them to let them know when I planned to return it. So, I had to take the time from my workday to tell them what she could have easily verified had she checked her inventory prior to emailing. I received an email that the car had indeed been inventoried. Shortly later I received an email that my credit card had been declined and asking me to call and arrange payment. I know the card should not have been declined because it's linked to my checking account and there were ample funds in there. I had also just used it to get gas. I checked the balance of my checking account, no issue there, then I called Evangelia and asked her to try running it again. She told me it failed again so I gave her another card. While she was running that card she said, "oh, that card did go through". So, presumably she didn't bill my other card (still watching account) and payment was made against my checking account. However, I found I've now been billed twice to that card. It seems it also went through on the first time she ran it. I sent Evangelia an email asking her to investigate and provide a credit. It's been a day and I have heard nothing from Evangelia. I'm an executive member and I rent a lot of cars throughout the year. It is usually so seamless but this experience with GRR has been an absolute annoyance.

I - personally - have always had a good to great experience with National Car Rental. I will rent again with them

Even though I am an Emerald Club member, my reservation confirmation emailed to me told me to go to the counter upon arrival. So I did and there was no one from the National desk there. Someone from Enterprise checked me in. My total of $478.03 turned into a credit card charge of $633.82. Wait, what? It seems the moron at Enterprise added insurance to my bill even though I told him no to additional insurance. Numerous calls to National got me no relief. This is ROBBERY. Never again will I rent from National. You don't pull this c r a p on people.

Car was clean & ready to go. Was given an up-grade @ no charge as the car I had requested was not available. Nice surprise. No problems, friendly clerks.

Despite having another member of management "Sonja" hang up on me...Your Branch Manager "Dennis" was AWESOME. He was able to turn a bad situation into a better one. Thanks to Dennis I will continue to rent weekly with your company.