Grand Rapids Towing

Write a Review616-538-0698

OPEN NOW - Open 24 Hours

Hopefully your car never gets stolen and they are the ones called to tow it because I can guarantee you that they won't even check to see if it was reported stolen. Then, they will stick you with weeks worth of impound fees due to their incompetence. Won't work with you and likely won't respect your circumstance since it doesn't affect them. They are raking in the $$ and do not care about customer service. Avoid.

They may seem like nice people, but that's only because they are filling they're pockets with your money. Like in my case, almost $200 for storing my undrivable car over a holiday weekend.

First they were an hour after the time quote to me, early on an April morning with no snow storm, or rain storm to slow them down. Then when the called me to get a credit card for the mile overage, Diane was extremely rude, blunt, and unfriendly. All I heard was static on the line, I could make out "GR Towing," so I hung up, restarted my phone hoping to solve the signal issue, and immediately called them back. This was all in the course of 3 minutes, I can see the time stamps on my phone. As I was finishing the transaction, I kept hearing voicemail notifications go off. After hanging up with the rude Diane and I looked and saw 4 voicemails from GR Towing within the course of 3 minutes. All of them as rude and curt as the next, they also included threats that if I didn't call back immediately they were going to charge me a storage fee. Don't you think that someone who just had their car towed might be dealing with a lot and is doing the best they can to call you back. Rude, slow service, but slow trying to collect their money. Will never use again, ever.

Went to pick up vehicle with proper paper work and was questioned like they were the police. They even asked to see my mechanics identification before giving me my automobile. Hope to never deal with them again.

Bad snowy nite. All the tow companies swamped and not wanting to deal with me, but merl's had a truly outstanding attitude from office to driver. Thanks much for your excellent service.

Tried to deal with a competitor and was treated rudely. Called them and had prompt service. They were professional, courteous, and the price was great. I was stranded almost 200 miles from home and they made me feel better by the service I received. Give them your business

My car broke down out of town, I called a competitor and was told that they would pick my car up and they never did I called Grand Rapids Towing and my car was picked up with in 45 min from when I called and the driver was dressed professional and respectful, helpful and polite I will recommend them to any one that needs a tow

Tangled mess of enclosed dual axle trailer and a Ford F250. Only 1 wheel of 8 was on the ground when Merl'sTowing Service team of "Post Accident Engineers" (others humbly call them "tow truck drivers") arrived on the seen. Our enclosed Gutter machine trailer was flipped upside down and the truck was on its edge about the tumble down the embankment. The occupants were safe and now it was to up to the experts to pull apart the 2 without causing any more damage. To our amazement they did it using 3 tow trucks and 4 experts.



At risk of being damaged was nearly $30,000 of uninsured equipment, actual additional damage during the process less than $500 bucks!



Thanks for being there when we needed your team Mark Fredette, Todd and the rest of the team and dispatchers.



Sincerely, Tony Cobb owner All Gutter Systems Grandville, MI