Appliance Factory Outlet

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Just purchased a new out the box pieces and two of them did not work at all. Can someone tell me how this is possible, how can a company with so many horrible personal reviews still be in business? I have never in my life been so confused, demeaned and out right lied to as I was and continue to be at this appliance outlet. We were told three times as items were on the truck but never were, then we were told the truck didn't come and we sat in the parking lot next door watching them unload the truck early in the day. Hey I get it mistakes happen, but between all the other commitments that failed to manifest then to finally get our items home and have them not work, it is very disheartening. We purposely ignored others warnings about the type of operation this place was/is but we like to support our local businesses and we so tried. This was a mistake, we never should of gone into that store. Even the manager guy told us that sometimes "unknowingly they sell broken equipment and that the owner of the company knows but really doesn't care. He said the policy is to continue to change out our Samsung units until we get a working pair or eventually they would just give us a new one. This is a huge red flag, please do whatever you can to avoid being cheated like we were. If you decide you must go there please reconsider, it is places like this that really rob a person of the joy and excitement of a major purchase or home improvement. Thanks JHoward