Paws Tennessee Animal Reproduction

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In 2018 I went through the process of having 2 males collected and had their semen frozen for future breeding. These were males who have very unique color gene so not just any stud dogs. I have been working on my breeding program for a couple years now to include this specific color so this was very important to me. I brought 3 of my girls there to be bred by trans-cervical insemination, one was bred to one of the sires and the other 2 to the other sire. All 3 trans-cervical insemination attempts FAILED. I have never used frozen semen but was assured by Kathy Miller, Reproduction Administrator, that Dr. Adams had a 90% success rate. I obviously question that claim at this point due to my results.
I would like to also speak of my experiences with Kathy, I found her to be extremely contradictory with information and I was left confused about this whole process. One of my dogs they did trans-cervical insemination once, the others they did 2 times, of the 3 dogs only one had LH surge testing in addition to the progesterone, I also was told by her that they do the trans-cervical insemination 24 hours after progesterone surge then with the next dog it was 48 hours. I really feel Kathy was just all over the place with information, I am not sure if that actually had anything to do with why all trans-cervical insemination attempts failed but it certainly did not make me feel very confident with this clinic. Kathy also was erratic in keeping me posted on the progesterone testing, I asked her repeatedly to please let me know the results when they tested every other day but only received a few random calls. I even was told one of my girls was done and I could make the 2 hour drive to come get them, when I got there 3 hours later they had not even started the trans-cervical insemination with my girl so I was left to sit and wait.
The staff seems extremely disorganized, when they walk your dog the staff smokes on top of them. I know it was outside but still I am a non-smoker and really do not want my dogs near it. Not to mention it is just flat out unprofessional of a technician to be doing that, in my opinion they should not be smoking when with other people animals. I go to my regular vet dozens of times a year and I have never seen an employee smoking while walking the dogs.
This whole process cost me upwards of 4-5k and I have ZERO puppies on the way. I know this is a reality of breeding but find it extremely odd that all 3 dogs did not conceive. I am left wondering if they even tried. Knowing the importance of successful pregnancies to breeder I highly recommend using a different clinic for your breeding programs. 3 attempts and 3 fails just is not good odds when you spend this kind of money for results.
One last note, after informing the clinic of the second fail, Dr. Adams reached out to me because Kathy was out sick that week and after my response with how disappointed I was with the clinic as a whole I received zero response after that. Not even a “Gee I am sorry about all that”