M & W Towing & Recovery

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We were traveling with two UHauls when one of them got stuck on a country road late at night. We called and within 45 minutes M&W was on site and able to quickly get us on our way. Super friendly and great to work with in a difficult situation.

I had car trouble on I-40 near mile marker 258 E yesterday that required a tow. I had my wife, and two 11-year-olds with me. A very helpful and courteous THP officer called for a tow company. Cameron of M & W arrived and could not have been more helpful, understanding, and professional. He transported us to a mechanic he highly recommended. The mechanic immediately called and confirmed my car was still under warranty which required we take it to a GM dealer some 20 miles away. Cameron could not have been more professional. He and his company certainly deserve a 5 rating in our book.
Thanks, Cameron, and Happy Thanksgiving from Jackson, TN.
W Taylor

On 12-19-17 one of my semi truck required a tow truck. The city of Sparta TN called for a tow. After just over an hour of work the tow was completed. M and W Towing from Cookeville TN asked for $850. When I politely asked for a more reasonable rate for the time involved the driver hung up on me. I called him back and again asked if he could be more reasonable he hung up again. (My last tow bill for a bigger job with the same size truck in this area was $350 for a truck that had to drive from another county) Knowing that I had no choice but to pay his exceptionally high rates I called him back a third time telling him I would pay it. He told me I had lost my chance to pay with a card over the phone and that I had to be there in 30 minutes or less with cash or he was going to tow the truck back to his yard where I could get it at twice the price. I told him that was unreasonable because my bank was not even open yet and I was in the next county over but I was ready to make payment. He refused to accept it on the grounds that I could cancel the payment at a later date and told me he was going to tow my truck at twice the cost. I had to get law enforcement to stop him from taking the truck and accept my payment. I was shocked at the lack of professional conduct by a business owner. Being in the transportation business with multiple semi trucks on the road I understand that it is expensive to operate and maintain these large commercial trucks but I also realize that it is unethical and poor business practices to overcharge one customer in order to make up for other financial shortfalls. I have used tow services from coast to coast and have never had one charge that much for such a simple pull of a semi truck high centered on a high spot in the road. His threats of higher charges and refusal to accept my payment once I was on scene unless I followed him to yet another county where his home office was located to pay the bill was shocking and bordered on blackmail.

I had a semi truck go down and had it towed to their yard. It was five weeks later before i went and picked it up. I was expecting to pay at least 25 to 30 dollars per day storage, but they only charged me about $250 for the entire 5 weeks. Extremely good people!!