Optical Gallery Arizona

Write a Review623-362-8642

CLOSED NOW - Opens at 9:00am

I went to this place since they were the closest office that accepted VSP. Big mistake. First they pressure you into buying overpriced frames "at a discount", then wait until you pay to let you know the contacts you bought won't be available for 7 to 10 business days. Are they shipping via pack mule?

I paid much more here than I would have had I just ordered the contacts online. Not only that, but ordering online has them to me in 2-3 days,not 7-10 business days.

On top of all that, they failed to provide copies of my prescription. The ENTIRE purpose of my visit was to get a new prescription for work. My job provides prescription safety glasses. Of course, this office, while charging hundreds and hundreds for a simple eye exam and contacts, doesn't have a scanner to email the prescription. I guess the thousands they charge daily doesn't cover a piece of 1990's technology like a scanner. So now I get to wait for snail mail to bring my prescription-if they actually send it.

This place was literally the most unorganized office I've ever been in. They billed my insurance over $700 for an eye exam and 1 year of contacts. Go somewhere else, I'm telling you...

UPDATE, After about 2 month today I had conversation with their manager, They promised to solve the problem