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Reviews

BH
Bill H.

08/08/2016

Provided by Superpages

WARNING!!!!!!!! Do not rent from this location!!!!!!! Choose any other Hertz location.Although I have rented from many different rental car locations with no problems, This location is ripping me off by charging me for $357.77 for 5 days that I did not have the car.The agreement that I reserved for was for 4 days at a total cost of $101.96.I returned the car on time and everything appeared fine. later that month I noticed that the balance on my credit card was excessively high. Upon reviewing my account I found that this location had added 5 extra days to my charge without even notifying me.I then called the 800 number provided by Hertz, I spent 45 minutes on hold and never spoke to anyone.I then began an online session in a chat forum with a representative from Hertz who immediately told me that they couldn't help me that I needed to call the 800 number. I disputed the charge with my credit card company who then opened up a case. I was later notified that the case was closed and that my $357.77 was deducted from my credit account balance. One week later, a new charge appeared on my account again for $357.77.Here we go again!

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Fax: 480-538-7005

TollFree: 877-826-8782

TollFree: 800-654-4173

Brands
Advantage, Alamo, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty
Payment method
amex, discover, master card, visa, diners club, cash, debit, company card
Neighborhood
El Dorado Lakes Golf Community
AKA

Hertz Car Rental - Gilbert - McQueen HLE

Category
Car Rental
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