Extra Space Storage
13200 Wisteria Dr, Germantown, MD 20874
Reviews
09/30/2014
Provided by SuperpagesBuyer beware! I rented a small unit in April, 5 months later in September I received notice of a 30% rent increase. I stopped by the office to express my displeasure. I was promised by an agent in the local office they would ask for a smaller increase. Two days later I was informed by a different agent that the 30% increase remained. When I again expressed dismay at the extreme increase, I was told in no uncertain terms that the rate was competitive, that the market increased that much in those few months. I was also told that it was normal to receive a substantial increase after 5 months. When I asked how long this rate would be in effect, I was told to expect another increase at 9 months. So, unless you wish to move your stuff again after a few short months, plan on exorbitant increases in rent at Extra Space.
More Business Info
- Hours
- Regular Hours
M-F 9:30am-6pm, Sa 9am-5:30pm, Su Closed (Gate Hours 06:00AM - 10:00PM Sunday-Saturday)
- Extra Phones
Fax: 703-880-7440
- Payment method
- discover, master card, visa, amex, check, cash
- Associations
- Self Storage Association
- Other Link
- Categories
- Self Storage, Storage Household & Commercial