Freeport Veterinary Hospital

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CLOSED NOW - Opens at 8:00am

We brought our 4 month old kitten in because she was vomiting bile and not eating or drinking. At first all seemed well. They did blood-work (all good), took x-rays (nothing), gave her IV fluids, for a grand total of $445, and sent us home. The next day, they called to get an update on her status (again seemed like an amazing place). No vomiting, but not really eating or drinking either. They said they wanted us to bring her in so they could do another x-ray, because if she ate something that caused a blockage, it may not have been detectable on the x-rays from the previous day, but may be detectable now if it moved through her system. Arrived and was given 2 options: x-rays for an additional $90 or bringing her to a specialist in Portland for a sonogram at $450 on Monday or $1,500 over the weekend. Minus the x-rays, the visit to be told our options cost $100. The reason this is a 1 star rating is because these options should have 100% been given over the phone. So now I am at the point that I don't think it was concern AT ALL that prompted the phone call, I truly believe they saw it as an opportunity to get more $ out of us. Because of course, now our kitten still needs a sonogram (if it is a blockage will also need costly surgery), and now it's the weekend. If we were given our options over the phone, we would have skipped this office and immediately headed to Portland for the ultrasound. We could have avoided paying another $700: $100 out of pocket to be given options that should have been given over the phone, and another $600 out of pocket because we missed the opportunity to get an ultrasound before the weekend! DO NOT GO TO THIS PLACE IF YOU CARE AT ALL ABOUT YOUR ANIMAL!

Brought our 4 month old kitten in because she was vomiting bile and not eating or drinking. At first all seemed well. They did blood-work (all good), took x-rays (nothing), gave her IV fluids, for a grand total of $445, and sent us home. The next day, they called to get an update on her status (again seemed like an amazing place). No vomiting, but not really eating or drinking either. They said they wanted us to bring her in so they could do another x-ray, because if she ate something that caused a blockage, it may not have been detectable on the x-rays from the previous day, but may be detectable now if it moved through her system. Arrived and was given 2 options: x-rays for an additional $90 or bringing her to a specialist in Portland for a sonogram at $450 on Monday or $1,500 over the weekend. Minus the x-rays, the visit to be told our options cost $100. The reason this is a 1 star rating is because these options should have 100% been given over the phone. So now I am at the point that I don't think it was concern AT ALL that prompted the phone call, I truly believe they saw it as an opportunity to get more $ out of us. Because of course, now our kitten still needs a sonogram (if it is a blockage will also need costly surgery), and now it's the weekend. If we were given our options over the phone, we would have skipped this office and immediately headed to Portland for the ultrasound. We could have avoided paying another $700: $100 out of pocket to be given options that should have been given over the phone, and another $600 out of pocket because we missed the opportunity to get an ultrasound before the weekend. BOOM! This place just lost our confidence and our business.