Rondo Pools, LLC

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Our initial experience with the owner and his sales person was positive and the vision that he displayed about our project was exciting. So much that we encouraged several of our neighbors to move forward with this company. I have to say that it went down hill from there. We were asked to sign a contract and pay 10% down on a place holder contract that had very little detail. We requested a meeting to review specifics about the project and pushed for a detailed proposal and have documented emails with confirmation about specifics that were included in the pricing. After handing over a check we only received 2 e-mails from anyone at this company over the next 3 months. At our next meeting the cost started to spiral out of control. Steve acknowledged that there were several errors in the original proposal but now the price would be 12% higher. We canceled our contract but now the business is refusing to give us a full refund.