D & S Appliance Svc

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OPEN NOW - Closes at 4:00pm

Lowes sent this company to fix my washer that was under warranty. The gentleman (at the first visit) said the problem was that my washer wasn't level. He assumed this without even touching the machine at all or doing anything. I tried to explain that the washer had been there over a year in the same spot with out issues till recently, but hey, what do I know. He left and I leveled it as instructed anyhow... This was not the issue! (Second visit, same guy) he did not even know how to diagnose the machine, he was pushing the wrong buttons, so he assumed it was the control board when it didn't do what he wanted. My husband came home and ran a self diagnosis with no issue, (he repairs appliances for a garment company and knows what he's doing but voids the warranty if we fix it ourselves) so that was definitely not the problem. I asked the receptionist if she could ask the guy to come when my husband gets home at 3 so he can talk to him since he does appliance repair and our time window was 12-4 anyway, she sent him an hour earlier than his expected window and then gave us a rude attitude and nasty comments. Needless to say, we aren't having them back to install the control board they ordered or any other reason

D & S sent out a technician to fix our washing machine who had no idea how to diagnose the problem. Instead, he told us to remove the sensor that is there to detect water leaks (it's been on for a year and has been working fine) and to call him again after we had done so. We paid him $200 for that advice, and then had to pay a plumber to come out, cut a hole in our wall, and re-plumb the laundry room to remove the automatic shut-off valve. When we had them come back out, the same technician stll had no idea how to fix it. He ordered the wrong part which took a month to arrive, while my wife went crazy going to the laundromat every day. Frustrated, we called a different company to come look at our washer. The new company ran a simple diagnostic program, immediately identified the problem, and ordered the correct part which he installed 2 days later. A coin had simply gotten stuck in one of the drainage pumps! Now that it's fixed, I still have to pay a plumber to come back out to reinstall the leak sensor, and I need to have the wall repaired. D & S cost me about $1000 in unnecessary expenses, and now won't stand behind their work. I have gone to the highest level of the company (Sam, the owner) to no avail. I could have just bought a new washer.

the worst sevice i have ever recieved charges top $$$$$ then leaves and appliance still does not work then charges you again to come out and then wait a week or two for part then it is the wrong part when all said and done could have bought brand new for only a few more $$$$. julie in the office is a peach but sam robs you blind watch out no the only co. in town,