Amazon Tree Service

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Quoted and scheduled removal of one large tree and also grind tree stump with Elio. The inclusion of tree stump grinding was repeatedly mentioned during the scheduling (they have to rent equipment for stump grinding). In fact, Elios called us specifically to confirm stump grinding the day before the service.

During the day of service (11/25/2014), Amazon tree service arrived and proceeded to do removal.

1) They drove their large crane truck directly onto my front lawn without asking first (I had the use of my neighbor's driveway specifically for that purpose) and did not put down any protective boards at all. I now have ditches on my previous flat front lawn.

2) After tree was removed, they asked the payment for tree removal first, then said the they forgot to rent the stump grinder, and will return within a week to finish the job.



After that, ALL calls to Elio and Wex went unanswered (weekly). Numerous voice mail were left, none answered. This went on until mid Jan 2015 (1.5 month has passed), I am starting to get really worried since follow up jobs are now at risk and stepped up the call frequency. After daily calling and voice mail messages, amazon tree services finally answered one call.

During the call Amazon tree service essentially admitted they were ducking my calls because coming out only for the stump grinding is not profitable for them, and they refuse to honor our job agreement or take responsibility for it.



In summary, when Amazon tree service found that a mistake that they made (forgot to rent stump grinder) will reduce their profit, elected to 1) lie when they said they will be back in a week 2) intentionally ducking customer calls instead of explaining the situation 3) when caught in the lie refuse to take any kind of responsibility.

Use them at your own risk. ( I have kept record of the original estimate, check stub and phone records as proof.)



Note "Amazon tree services" apparently has set up multiple websites, and are also know as "Amazon Trees and Landscape Construction" and "Framingham Tree Service"