Visionworks
4800 S Hulen St Ste 1520, Fort Worth, TX 76132
Reviews
06/03/2015
Provided by YP.comDo NOT do business here!
Last summer I found myself in a bind needing one hour glasses, and Visionworks was the only shop in the area that would accept my insurance. Upon walking into the shop I was overwhelmed with the level of disorganization with the staff. I happened to get a manager to help me with my order and he was the only person who seemed knowledgeable and caring. He made my glasses in the time that I needed and added an anti-glare covering to the lenses. When I stopped back in to pick up my order the staff that was there was glib and trite, they openly ignored me and went on to complain about their jobs in front of me. Over the past few months I have noticed that on my left lens the anti-glare cover has started to bubble up directly in the center of my line of vision. I finally called today to ask about having it repaired and was informed that it can be replaced but I would need to pay in full to do so. I asked the rep why it is that I would need to pay for a repair on an issue that is not fault of my own, but due to a defective product. She let me know that she would speak with her manager and return my call shortly. To her credit she did follow through and call me back, but at this point she told me that her manager explained that the item would have to be fully replaced at my expense. She then offered me a 25% discount on a bill that would ultimately be $195. Their website talks about integrity and quality and I have found neither of those to be attributes in this business. I will never use their services again.
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More Business Info
- Hours
- Regular Hours
Mon - Thu: Fri - Sat: Sun: - Services/Products
- Prescription Sunglasses
- Payment method
- amex, cash, debit, discover, master card, visa
- Location
- Hulen Mall
- Neighborhood
- Hulen Mall
- AKA
Visionworks Hulen Mall
- Other Link
https://locations.visionworks.com/ll/US/TX/Fort-Worth/4800-S-Hulen-St
- Categories
- Optometrists, Contact Lenses, Optical Goods, Opticians, Optometric Clinics, Optometrists-OD-Pediatric Optometry, Sunglasses