Star Nail & Spa

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OPEN NOW - Closes at 7:00pm

I WILL NEVER GO THERE AGAIN! It was plain terrible. I went with a friend and we had an appointment. We get there and check in and we are told to wait. There were two costumers they are getting service and all the other workers are having converasations and lounging around. So we literally sit there an hour before we actually get serviced. My friend wanted a simple french manicure and they didnt understand they kept trying to get her to do something different even after she told they she didnt want to. I wanted a french manicure in acrylics and it was my first time so I didnt know the process; but she did gel nails instead! and it wasnt even an french manicure it was just one color. THEN THEY CHARGED ME FOR THE ACRYLICS INSTEAD OF THE GEL! But I didnt notice till I got home. By the day 3 my friends nails had chipped so bad she just took the whole thing off. Mine only lasted 7 days. DO NOT GO THERE! I would have gave them no stars because they were horible.

I bought a LivingSocial deal for a manicure, pedicure and eyebrow wax in May of 2011. Part of the deal was that an appointment was required to redeem the voucher, you cannot just walk in to the nail salon and use your voucher. Also, when making your appointment you have to stipulate that you are wanting to use your LivingSocial voucher. So, every time that I have tried to make an appointment, I was told they were booked on every day I asked about. I told them I wanted a Saturday appointment, and was told they are booked every Saturday through the end of 2011. He said they had an openkng two weeks from now, on a Tuesday. I told him no, that i wanted a Saturday appointment. The man on the phone berated me for waiting until now to try and use my voucher, that they had sold 800 of them in May. I told him the certificate had an expiration date of November, 2011 and that I didn't have to give him an explanation, that it was none of his business.

I asked to speak to the owner, he said she wasn't in. I asked for the owner's name and he said he didn't know it. He asked if I wanted an appointment and I said that was why I had called but he seemed to be making that difficult for me, like he didn't want my business. I said if that is the case, he could refund my money. He replied that I should take it up with LivingSocial. I contacted LivingSocial and relayed my experience and was quickly refunded my money. I also googled the nail salon and read about a similar experience regarding Star Nails and Spa and a customer with a LivingSocial voucher.

I believe they sold a lot of these deals, expecting return business and have not gained the extra business, probably because of their shoddy customer service, and are trying to let their offer expire without honoring all the vouchers they sold.

I have never been spoken to the way this "company representative" did to me, when trying to give my business. They are rude and unprofessional, and don't belong in business.