Sears Parts & Repair Center

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I pay for warranties on five appliances. I have had GOOD experiences for the most part. Sears has an adequate system of tracking your appointment, if you are diligent enough to read all the information and check often online. Sometimes they are over booked for repairs which make the technicians rushed. I would give my most current technician a five star due to the extra care he took to try and locate a part for my out-of-date appliance. He is still trying to locate a broken part, or will replace the appliance. I pay a lot for my warranties but they are always worth it in the long run, as I choose not to do the repairs myself. Thank you Sears for over 20 years of service on my appliances!

Lag freezer was collection frost so I decided to pay the $79 for service to look at the problem. Gentlemen was nice but basically gave me advice on how to keep the frost down. He pulled the drawer out to inspect back wall fan, rubbed his fingers along the door insulation. That was it! Added another $60 to the bill. I'm not sure why since that should have been covered in the $79 but he said the $79 was just to walk in the door. I still have frost in the freezer and am out $142. Total ripoff.

My icemaker has been broken since May 17th and it is not fixed yet The repairman came again last Tuesday, it made one batch of ice and quit. I called and did not get another appointment until seven days later. Maybe this Tuesday will be my lucky day!

I have TWO appliances that are awaiting service...VERY unhappy with the quality of Sears Service of late. The 1st is a riding lawnmower...broke down in mid-May; 1st repair appointment was 24 May. The parts have been lost, re-ordered, lost again...and NOW I hear that the most important part is on BACK-ORDER. The repairman has been to my home FOUR times, never able to get his work done because the parts are always lost and/or on backorder. The 29 June appointment had to be re-scheduled for some time in JULY...if and when they receive the back-ordered essential part. This is on an extended warranty...what did I pay for? Very dissatisfied.

This was the worst experience I have ever had. My repair appointment was for 8am, and it was scheduled almost 2 weeks in advance in order to have set the 1st appointment of the day. The dispatcher sent him to Arlington to help another tech knowing we are over an hour or more away. The tech shows up finally at 3pm and not only rude, but also said he replaced the ice maker when it just needed to be adjusted. He replaced the filter without permission and charged for 3 of them. When we asked for the service mgr to call, but never got one. The dispatcher stated that she didn't have to answer to anyone and she was her own boss. The entire service was handled very unprofessional. The technician was talking on his phone to someone in Spanish and was using very inappropriate language. And had a very threatening attitude. And to make matters worse, he broke the ice bin and refused to fix it. This was the worst service provider we've ever had to deal with.

Total ripoff!! Sears contractor wanted $465.00 to replace ice dispenser motor that took 5 minutes to take out. $280.00,for labor and $185.00 for the part which I bought online for $79.00, then replaced myself in less than 20 minutes. Beware!!!