Sears Parts & Repair Center

Write a Review817-222-6456

OPEN NOW - Closes at 5:30pm

Amazing store! The staff is very friendly and helpful! They helped so much with my purchase and even loading it. Not many places do that. Thanks again!

Don't bother calling, they should not even have a listed number, because they NEVER answer the phone!

Every time I call this location I am on hold over 5 minutes EVERY time...what's that about???really??? and Calling the 800 number when you only need the local store number is rediculous...Come on Sears----It doesn't have to be so difficult!!!! Sorry but its a fact...

I went to this location today 11/12/2012 at 10:30 in the morning. There was only one other customer in the store and she was at the checkout getting ready to leave. There were 5 employees on the sales floor. Not one of them bothered to say "hello". Let alone ask if I needed any help or assistance. After 15 minutes I left and went to another major retailer and spent $569 on yard/garden supplies. I will NEVER again waist my time visiting this location ever again!!! If I could give this a negative rating I would. I've NEVER been treated so rudely by any sales associates in my life.

They are either very good, or fail badly... no middle ground. They have been successful in looking up replacement parts to a few of my appliances (oven, refrigerator), but this last time they used the part number of my floor (chest) Sears brand name freezer delay relay to the compressor and gave me the wrong part number to order (BOTH DAYS I had them look it up)... to which I lost 3 days an $60 in additional dry ice to keep food from thawing, while I order the correct part number. They looked up the part via the model number (their own Sears brand freezer) wrong part number TWICE on different days. Only after the wrong part was delivered I noticed that part was wrong and called them back, and only then did they verify the part number and found they were previously wrong --- AND IT IS PRINTED ON THE RECEIPT OF THE BILL THAT THERE IS NO RETURNS / REFUNDS ALLOWED FOR ELECTRICAL PARTS.

Yes, this is true.. but if you wait for the automated selections and pick repair center, then say the zip code, it will give you the directions and the actual phone number.. which is:

817-222-6456. The other local locations will also be given for Arlington, and then Dallas.

Great staff and great service! They always know the answers to my questions and are able to guide me to the right replacement parts and products. Here are their hours of operation:



Mon-Fri: 9:00 am - 5:00 pm

Sat: 9:00 am - 4:00 pm

Sun: 12:00 pm - 4:00 pm



Thanks!

Knowledgeable, helpful and friendly staff...great service...conveniently located too! In case anyone needs their hours of operation and phone number:



Mon-Fri: 9:00 am - 5:00 pm

Sat: 9:00 am - 4:00 pm

Sun: 12:00 pm - 4:00 pm



Phone: 817-222-6456

dont try to call... getting the STORE phone number took about 4 other calls, then it took (5 min so far...still holding) before they answered...

if you need a part GO, because saving time by calling first isnt working.