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pink1969

03/19/2014

Provided by YPmobile
DO NOT WASTE YOUR TIME!!!

I gave 1 star because it would not let me rate, unless I gave it at least 1. Josh Villalobos was the person that took my order at the Fort Worth location. I told him the size, style & color of the building that I wanted. The day before the installation, I got a call asking me if I knew that I was not going to be able to open the garage doors all of the way. What? Why have garage doors that I cannot open all of the way? The lady that called, Melissa, said that she had been trying to call Josh all morning, but he would not answer his phone and that if I still wanted the same size garage doors, I was going to have to pay more money that day. This was an oversight by Josh. I called Josh and he was very rude about the entire situation & was not willing to make any adjustments for me, even though he should have caught this before the order was placed. I asked him about making this right & he threatened ti cancel the order, even though it was scheduled to be installed the next day. I had to contact the manufacturer, to make sure that he did not cancel the installation. I would have liked to canceled it, so that he would not get any commission from it, but I had already wasted 3 weeks from the time of ordering. I did nit want to have to wait another 3 weeks with someone else. I am very dissatisfied with the service that I have received from Leland's in Fort Worth. Please don't waste your time with them, because as soon as they get your money, then they start screwing you over. That's what happened to me.

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