First American Payment Systems

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I will never use First American Payment Systems every again. I had used them for 2 years and 11 months when I found another merchant processor for much less. The contract was set to expire on 9/16/14, so I called them on 8/27/14 to close my account. But, since I called 20 days before the expiration date instead of 30 days, my account automatically renewed for 12 months, and there would be a $400 early termination if I wanted to close the account. I told them to bill me the early termination fee and close the account.

Now, it is 2/11/15, and I just noticed that they have been billing me $60 per month. So I called them again and told them that I cancelled on 8/27/14. They said since I did not send in a cancellation letter (which they never told me about), I still have to pay the $400 early termination fee + I would NOT receive a refund for the $360 in monthly fees ($60 per month x 6 months).

NEVER USE THIS COMPANY! We have been trying to cancel this service for over 2 years! They keep changing 'the steps we need to take to cancel' or reps hang up on us when we try to cancel! They have taken over $1500 from our account and auto-renewed our contract for another 3 years! We have not used their service for over 2 years! We don't even have a credit card machine to run credit cards nor do we have a land line! I have never dealt with a more unethical or unprincipled company in my life!! Do yourself a favor and find someone else to process your credit cards!! I would give them negative stars if the form would allow it!!!