Cityview Care Center

Write a Review817-346-3030

5+ yrs ago this place was golden. Since then the place went to horrible nasty nurses running the place. I used to work there 5+yrs ago when the awful ethnic nurse didn't run the show. I had come back from taking care of my father for a yr. Lord have mercy the place stinks its not the same loving place it once was. I hope god shows those horrifying nurses some sympathy. They are worse then the devil. The nurse I worked under had a cop as a husband. She told me to tell the patient to wait for a breathing treatment. I will NEVER work under that death hole. I went to tell the "kid principle" the nurse had me fired. I did nothing wrong. Bc she was a Don at the time I just left and said id NEVER work under someone that would employee something like that to care for our father's and grandmother or grandfather's. Ive since worked for agency and james l west. I LOVE them both. I wouldn't leave me dog at cityview period.

DON'T USE THIS FACILITY

I had to place my mother in rehab for 21 days. She was instructed to ring her light before she'd use the restroom (she was weak) but she'd wait minimally 30-45 minutes before someone would come or no one would come at all. They'd leave the bathroom floors SOAKED with water (which didn't dry in 30 min), very dangerous. FOOD WAS AWFUL, SERVICE IS SLOW, NOT ATTENTIVE, VERY UNORGANIZED. I almost pulled my mother out but her time was almost up before I realized what was happening. Honestly, you don't want to have your loved ones in a place like this. WILL NEVER USE AGAIN!!!!!!!!!!!

I just place my mom there and for the third day the place stinks. My mom couldn't make it to the bathroom in time so they cover it with a sheet..and didn't clean her or change..her..spoke to the girl in charge of changing my mom..had some kind of excuse...don't take anyone you care about here.. Looking for another place TODAY!

NEVER, EVER TAKE A LOVED ONE HERE!!! Patient rooms leak every time it rains and mold, mildew and peeling paint are obvious all over the building, including the down stairs. Staff has to put out numerous bucks down the hallways to catch rain coming in! Although lab had been drawn and was in my mom's chart, they paid NO ATTENTION to the fact that her med levels were in the toxic levels and caused her to have a stroke, sending her back to the hospital. Ice was RARELY ever delivered to patient rooms, patients (even those who were bedridden) were required to get their own ice/water. Pink mold was consistently found on patients' only access to ice (which is NOT sanitary or safe as it is in an open "community" ice chest that patients, staff and guests alike are always using). More than a few occasions we could stand in the hall and see patient room lights blinking for assistance and found the staff watching TV rather than attending to patients needs. Majority of meals served in patient rooms were cold and in styrofoam containers. Although requested during the entire stay, they refused to serve any type of fruit for breakfast. Other patients were allowed to roam in and out of other patients' rooms at will while the room occupant was in therapy or at an offsight doctor's appointment and several times things came "MIA" and never found. I would not recommend this place to my worst enemy and would strongly recommend that, despite it's initial appearance, that you make more than one visit and be VERY observant with each visit. DO NOT LEAVE A LOVED ONE AT THIS FACILITY WITHOUT CHECKING ON THEM EACH AND EVERY DAY!!!!!!!!

Took my mother there for re-hab. Big Mistake!!! They are understaffed and unable to do their job properly.
I had to go there everyday just to make sure my mother was being taken care of. I had to remind them to change her diaper. I emphasized that she was a fall risk and needed to be watched. She fell there 3 times and on the 3rd time she broke her elbow and had to go from that re-hab facility back to the hospital for surgery. She will never go back to that place again.

My mother had suffered a heart attack and while at the hospital, many staff members gave my mother glowing recommendations to have physical therapy at Cityview Care Center and my mom agreed. Bad mistake. The staff at this facility were rude, verbally abusive, incompetent and lazy.

After two horrible nights, my mother was calling me and crying for me to please pick her up and take her away. I did just that.

The hospital that my mother left gave me a vial of her insulin to give to the staff at Cityview since it had been ordered for her alone. The insulin was handed to staff member at Cityview by me and later misplaced. The first night my mother was there, she was given medication and the second night she was told after she had to inquire why she hadn't recieved her meds that they were misplaced or none had been ordered, so she went without medication. My mother was even told to shut up a couple of times because she had to resort to yelling to try and get a staff members attention because no one answered her call light. still no one came til much later. I had to disturb three other patients in their rooms because I was given wrong phone numbers by three different staff members who obviously didn't know up from down to begin with. Even those five different occasions when I tried to call the nursing staff I was on hold for more that 25 minutes at a time and then when finally connected to the right desk, they wouldn't pick up the phone. I was told there was only one staff member available for my mothers floor. I witnessed two ladies telling an older patient to shut up repeatedly, but sadly I wasn't sure if they were staff or the older patients family. While on the phone with my mother, I could hear a man yelling for help. The staff is habitually on a smoke break. Work sure gets in the way of smoking around there. My mother's roommate was constantly yelling for assistance to use the potty because her call light wasn't getting answered and this woman was a permanent resident! Sadly she was reduced to soiling her linens as a result of neglegence on the staff members watch. Mom said the yelling went on all night.

The day that I picked up my mother from that aweful place, one of the office staff members was heard saying that hopefully monday would be a better day...meaning we would be gone. I replied...I doubt that you will because for that to happen your standards for better quality of care would have to drastically improve. That shut her up.

My mother still cries when she thinks of those two terrible nights she spent there.

I hope and pray that if your loved one is told to attend this facility that you do your research first and possibly run across my review. Don't do it. Don't let your loved one be mistreated.

This facility was recently remodled and looks great, but isn't hell supposed to look good?