Citi Assurance Services

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I paid into Citibank's credit protection for 2 accounts, 1 for more than 10 years, culminating to more than $8000.



I have been unemployed since April 2012, have submitted claims twice for review, and now 5 months later have been declined coverage based on the fact I am a consultant.



The impact of Citibank Credit Protector/Payment Aid underwriting with this decision is the difference of me going bankrupt or not., hence the policy would pay at least $1000 monthly to cover my account.



Very disappointed customer.