Home Appliance Parts & Repair

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TERRIBLE CUSTOMER SERVICE... PLEASE READ... TO THE BOTTOM
My wife, (71 year old mother) and I live in an apartment complex in Fort Wayne, IN. This apartment complex contracts HOME APPLIANCE PARTS & REPAIR to service the washer/dryer we pay for every month. My mother notice yesterday June 11, 2018 that there was fire that shot out from underneath the dryer when she turned it on. They said that they would be out today June 12, 2018 between 9 am & 10 am. I called HAPR; the guy that answered the phone seemed unmoved & uncaring about our concerns. He said the person that is going to come out is on another call & that he would be at our apartment later on in the morning. I expressed to him that was not good enough. This isn't like a dryer door that wouldn't shut. This is a safety hazard & it needed to be addressed immediately. I asked the next person that answered the phone if he was the manager or the owner? He said "no." Come to find out later (he is the owner/manager) His name is GORDON. He too seemed unmoved and uncaring about what I was saying. Finally I asked "Can you contact the service technician and reroute him to our apartment as a matter of priority because I'm pretty sure fire of any magnitude takes precedents over anything else. Well 45 minutes later GORDON
called me back and told me that a technician was on his way to me. A short time after that I received a phone call from that tech (KEN) telling me he was on his way. He ultimately fixed the problem (and yes agreed that fire shot out from the dryer). Overall I would NEVER recommend this company. For they are UNPROFESSIONAL.