Tropical Pavers & Stone

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The entire Tropical Pavers and Stone team have been amazing to work with. They installed our Imagine fiberglass pool over the course of a couple months. We had a huge oak tree in the back yard that had to be removed, which did prolong the project, but they were communicative, courteous and helpful throughout. The pool is beautiful and has been a really welcome feature this summer. The pavers around the deck are expertly installed and integrated with our existing ones, and accentuate the backyard oasis they've created. I am very happy with the whole team!

If we could leave 0 stars, we would. We signed a contract with Tropical Pavers & Stone on 5/16/2018, for the Atlantida pool by Igui. Pedro, the salesman was awesome. He was so helpful and always eager to answer our questions. That is until we actually signed the contract. They did not apply for the permit until 7/18/2018, as evidenced by the photos we attached. It took 90 days for them to apply for a permit. Back to Pedro, what really hooked up was his reassurance that the pool process would take "17 days." Looking back, it's absolutely asinine that a company would make statements like that, and then take 90 days to apply for a pool permit. That's just the permitting process.

Moving on to the engineering process.They hired Plan Z designs out of Miami. The cost of the engineering plan was $1000, which is perfectly fair. The engineering plans failed the permitting phase, as evidenced by the photos attached. A letter of corrections for the engineering plan was provided on 08/03/2018 by Collier County. We had no idea they failed, we had to monitor the status through the online permitting portal. We never received a phone call from Karla or Pedro. When asked about what was going on, it was always, "We will contact you tomorrow", which they never did. The online permitting portal never shows and upload for revised engineering plans. On 08/23/2018, our loan expired. They had over four months to have engineering draws completed and a permit passed. It never happened. Karla's response was, "This happens all the time. Contact Lyon and have the loan extended. We spoke with Lyon, and they wanted to change the terms of the loan, so we declined and informed Tropical Pavers & Stone that we wanted to cancel the project, as allowed by the first paragraph in our contract that states, "If pool permit is denied or pool construction is not approved for any circumstances, contract shall be voided and the deposit refunded to the customer." When we notified Karla of this, she tried telling us that we were cancelling the contract and that we were breaching the contract, as engineering failed because of an existing deck. That's not true, as it failed because of the misplacement of a pump. Speaking of an existing deck, that'll lead to our next topic.

When we originally reached out to Pedro, he made a home visit and provided different options for a pool. No measurements of the property were taken. On their website, they state that each customer will receive a 3-D rendering of the pool and the property so the customer knows what they were getting. That definitely never happened. We sent Pedro the survey, and they used that for the engineering plans. Pedro and Karla then told us that we would have to remove half of our deck per the engineering plans. What?!? We have to remove half of our deck because your company never came out and measured our property?

I tried reaching out to Todd Duncan, the owner of the company, and Karla's husband called me back asking who I was, which was really shady. I explained to him how its been nearly four months, our loan was about to expire, and that we still haven't been approved a permit. "Oh, Karla will call you today.", the standard response was given. She did not call back.

This company is highly shady. I hate that we have to write this review, instead of swimming in our pool. If there was delay in the construction process, no big deal. If there was great communication, no big deal. But that's not what occurred. We received the remainder of our deposit today, and will be taking Tropical Pavers & Stone to court for the remainder of our deposit.

Stay way from this company.