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Reviews

TM
Teri M.

09/13/2016

Provided by YP.com

Please save yourself a lot of headache by NOT using this company. I hired Bernie, the owner, to install LED lights in my pool and do minor service work. Everything has been a nightmare. Lights stopped working after 1 week. It took 1 month to get them back out after calling AND visiting the store. 3 days after the 2nd visit, the lights stopped working again. I have also discovered the salt cell they were supposed to fix is leaking! Robert who works behind the desk is useless. When asked if all their customers get treated poorly, he said yes!! DO NOT use them. If you do decide to use them, check their pricing. They will rip you off.

BC
Bob C.

12/16/2015

Provided by YP.com

Tony does a great job with our pool. Keeps it clean and chemicals balanced. ............................................................................

SS
Scott c. S.

09/10/2015

Provided by YP.com

Robert who answers phone at store does not follow up.

Service tech is in and out and after much repeated request to control chlorine so eyes wont burn was told by Robert that I have the wrong company " it's the first i heard this". After confirming that I was at the right place was told that I never had called there before and that there was no notes.

When he stated he was the one who answers the phone I told him that he had poor follow up- he accused me of being rude and he was cancelling us and hung up on me. I called back to ask to talk to owner Bernie and was told that he would not tell him.

Obviously an excellent employee to have answering phones!

11/17/2012

Great Service

I have used this company for over a year and have been completely satisfied with service. The have always done what they promised, when promised. Bernie and Paulie are both knowledgeable and friendly. They are Very easy to work with. Highly recommended.

02/24/2012

Going Downhill

5 phone call with no call back. Weekly service leaves pool running constantly. Promises but no results.

12/07/2011

DontBother!

Customer service stinks!Prices are outrageous!Paul the counter guy is a total jerk.He tried to charge me twice for a service call and said "well that's just the way it is".I'll be "Pinching my Pennies"!

12/07/2011

DontBother!

Customer service stinks!Prices are outrageous!Paul the counter guy is a total jerk.He tried to charge me twice for a service call and said "well that's just the way it is".I'll be "Pinching my Pennies"!

12/07/2011

DontBother!

Customer service stinks!Prices are outrageous!Paul the counter guy is a total jerk.He tried to charge me twice for a service call and said "well that's just the way it is".I'll be "Pinching my Pennies"!

10/31/2011

GREAT LOSS

MY PERSONAL FEELING TOWARDS AQUA POOL AND SPA IS UPSETTING. WORK IS NEVER DONE ON TIME OR CORRECTLY. IVE TRIED NUMEROUS TIMES TO HAVE PRODUCTS ORDERED AND THERE IS ALWAYS SOME EXCUSE FROM PAUL ON WHY THE ARE NOT AVAILABLE. THEY HAVE A GREAT LOCATION BUT IM BETTER OFF GOING ELSEWHERE.

09/13/2011

Aqua Pool & Spa Supply

Have been using these guys for a couple years for repairs as well as supplies. Knowledgeable staff and good prices, highly recommend their services.

08/25/2011

Aqua Pool Service

The staff at Aqua is so personable and knowledgable. We recently had them convert our pool from chlorine to salt with the Autopilot salt chlorine generator, and we love it!I highly recommend the staff and services at Aqua, as well as the products they advised us to use.

08/16/2011

Aqua FOOLS and Spa

This is by far the Worst Company I have ever EVER had the displeasure to deal with, the 4000 Characters allowed is not enough to describe the MANY problems I have had with this disorganization. From 6 months to install equipment that I paid over $1000 for to Watching the pool maint guy walk once around my pool, do a test and leave, yet check every box on their work order "scrubbed, vacum, Etc NOT" Just the Absolute worst in Customer service I have EVER experienced. I was always against taking the time to do something like this, NEVER have and may never again write a review, that should tell you how much of a Circus this place really is. If you like spending your hard earned money on services and equipment, then YOU have to chase them down to get the work done or installed, THEN THIS IS YOUR PLACE! If not, find another pool company!!!! Save yourself the headache! PLEASE!!!

09/02/2010

Local Pool Store

Awesome service and knowledge. People working here are very nice and offer a lot of assistanceThey offer free water testing with printout. Were able to get parts i needed for my pump very fast and even delivered it to my house for free.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Swimming Pool Equipment & Supplies, Swimming Pool Dealers, Swimming Pool Equipment & Supplies-Wholesale & Manufacturers
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