We are a BioGuard and SpaGuard Platinum dealer focused on customer satisfaction. We have the fastest and most accurate water testing in the pool and spa industry. Just bring in a water sample...
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Reviews

K
ksayan

06/18/2011

Provided by YP.com
Stay away! We contracted Anyti...

Stay away! We contracted Anytime to open our pool and convert our chlorine pool to saltwater. They did show up on the scheduled day, but told us they couldn't install new part of filter because we had to have an electrician install a new plug. We did ($100) and then Anytime returned (another serviceman) and told us the plug installation had been unnecessary. They left again and the pool remained cloudy and dirty for 2 weeks, during which time we called repeatedly and asked them why the pool wasn't clearing. We took a water sample to another pool company and got a readout of water/lack of chemicals and called Anytime. They told us the analysis was WRONG and that we had to bring them a sample of the water to test. We did, the next day. After a 45 minute drive, the test was (shockingly) the same. Chemicals added and the pool cleared. We are STILL waiting for a diving board replacement which they claim was ordered 4 weeks ago and still has not come in. We cancelled order and another pool company is delivering the diving board this week. Anytime Pool and Spa in Forest Hill, MD has terrible customer service and honestly, I don't think they know what they are doing. Find a reputable pool company in your area. Stay away for this bunch.

M
melhuber3

06/10/2011

Provided by YP.com
Please describe your dispute W...

Please describe your dispute We contacted Anytime pools in October of 2010 to possibly do a in-ground pool. The owner state that diggin would begin in November which never happened. The employees show up and started digging in march. The owner Mike Jones, was contacted regarding a contract and we were told we will get to that at a later time. The pool they installed was a pool that we didnt want, and we were never even given a price on it. The company didnt show up after that. We called at least once every week for three months. In May we were told that thy could'nt come out because their truck was broken and I actaully offered help and the use of my truck. I was told the first week in June that we were scheduled for June 6th. On june 6th when no one came to our house I called and was told that someone called out and they would have to push it to June 8th. We questioned the company on June 8th because again they did not show up and told them we were going to pursue legal actions, they demanded a deposit and for us to sign a contract. When we told them we would pay them when they completed the pool that they started, they came out and stole stuff off our property. I have video of them taking the stuff off of the pool. I can provide phone records trying to solve this issue but to my dissatisfaction I was always lied to. On June 8th in the evening an employee came out and stole the filter off of the property. That same evening I talked to Darlene who is the wife of Mike and she told me that they were coming out on the 9th of June and that the filter was wrong and thats why they took it. When they were'nt at my house at 9 am on June 9th, my wife called and told them if they did't come today that she was filing a complaint with the BBB. I was called and told by the girls in the office that the crew was on their way. They came at 10am and started taking the stuff off of the pool(which I have video of). My wife was home and she asked the employee to get on the phone with me. I talked to him and he said that the owner told him to take it off because it was the wrong stuff. He told me not to worry because they were going to get a digging machine and would be back. They never returned. I called Harford County and was told that the company called them and asked them to remove them from the permit and they were not doing the work any longer. My yard is a mess, they semi-graded it and left it. I have trash, and boxes of stuff left in the corners with mice in them.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Payment method
discover, amex, master card, visa, financing available
Categories
Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
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