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B
bhhomeexpo

03/28/2012

Provided by YP.com
Ultimately, BH Home Expo misre...

Ultimately, BH Home Expo misrepresented what they sold to us and then lied about it, and that reflects horribly on their reputation.



We had a complete gut renovation of both our kitchen and bathroom. We choose everything from floor to backsplash, cabinet, countertops, fixture, etc. Marianna, (the owner?), sold us on the advantages of a Caesarstone countertop when we initially wanted to go with granite. We decided to go with “Organic White” Caesartone to go with dark cabinets.



When I accidentally chipped my Caesarstone countertop and called Caesarstone to have it fixed (which they would have done). That is when they told me they have not worked with “The BlueStone”, (who worked with BH Home Expo and supplied my countertop) since 2009 due to questionable practices. When I presented Marianna with this disturbing fact, she told me she did NOT sell me a Caesarstone. She said she sold me a quartz countertop that was “like” Caesarstone. Marianna presented us with ONLY Caesarstone, at no point did she mention she was not supplying with anything but a Caesarstone. Our contract is also explicitly written “ Caesarstone countertop #4600”.

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Neighborhoods
Kew Gardens Hills, Northeastern Queens
Category
Kitchen Planning & Remodeling Service
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