Ambient Air

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Our deepest apology from all here at Ambient. We have been too focused on our bottom line that we have forgotten the customer. And yes due to the lack of knowledge of the home owner we in fact would install items that costs less. Ambient has taken a new stance---reprimand those who were involved. We now have a new policy in effect for integrity above all else and respect for the home owners instructions. Once again our apology

Do NOT hire "Ambient Air Solutions", Inc. Charles Thompson had to hire "Horn Construction" to fix another problem Ambient failed to do right on their new install. The old ducts were insulated, BUT the new ducts that Ambient installed were not----this resulted in a condensation problem that made the 4 inch filter wet. Horn Construction double insulated the NEW duct work and problem solved. Because of this moisture problem the furnace failed to ignite----it took Air controls Bozeman less than 30 minutes to change a part and the furnace was back in operation. (Do not be fooled by Adam Manninen friendship review.)

Update to original review. I hired Air Controls Bozeman for a very specific reasons: One was to do an overall safety check; and to show me in person that the furnace was set to run in 2nd stage and to test it. No matter how high the temp was set or how long the furnace ran, it did not go into 2nd stage.The tech removed the thermostat to check the wiring. (I did request a very simply thermostat and that is exactly what Ambient Solutions installed). Thermostat was only for a 1st stage furnace operation only. The next step, the tech, went to the furnace to check the control board. I was instructed to look at the top right corner of the control board for the dip jumper switches that were labeled "staging". This was in the off position, the tech suggested 10 minute setting. This time, after approximately 10 minutes, the 2nd stage operation was a success. My review was mostly neutral before, but now I remove a star for a negative review.There is no excuse for Ambient making such a huge mistake.

Be careful and get all details in writing--Outfit will make changes without your approval. I wrote the exact model and forgot the Btu Rating. The discussion was for a higher two stage model, but after the fact it was changed to a cheaper--lower rated btu without my approval. But since the exact btu rating was not in the written agreement they got away with it. They will make other changes without approval just to save themselves money with little regard to the customer's instructions. All work was not performed as stated in bid. I have some doubt as to whether they test the 2nd stage of the furnace.

these guys are the best