Enterprise Rent-A-Car
2718 N College Ave, Fayetteville, AR 72703
Reviews
10/05/2016
Provided by YP.comI have to say that after reading so many negative reviews I was pleasantly surprised. Although the category of vehicle I originally reserved was not available (usually the case at other locations as well) I was not charged for the upgrade. I decided to wait for a vehicle in my class thinking it would serve my needs better; however, when it did not, they were extremely understanding and swapped everything over with no problem. Other than the wait time and the restroom needing to be cleaner, I think they are trying to serve their customers well.
03/16/2016
Provided by YP.comI reserved a vehicle through enterprise.com. I was needing to take a trip to visit my father in the Hospital. The day of my reservation I get a voice. The voice mail said "Unfortunately we don't have a vehicle for you. We will give you a call if one comes available." Seriously? My father is on his death bed! I tried calling the local number. It would auto answer, then put you on hold for a minute, then it would hang up on you. VERY FRUSTRATING under the circumstances. I called the corporate customer service number. The rep was able to locate me a vehicle at one of their Enterprise locations in a town just north of where I am. The two towns run together and if you weren't from here you would think it's all one town. How come the Fayetteville location didn't try to be proactive and locate a vehicle from one of their other 3 locations in this area? They just were lazy and provided NO customer service. Whatever happened to going above and beyond to take care of a valued customer?
10/26/2015
Provided by YPmobileI have been a regular customer of this Enterprise location for many years and rent a car from them one to two times a month and never had any problem till today.
The manager treated me horrible and changed prices and his story no less than 5 times... Telling me that he was going to charge me for the full size car when I had a coupon for a free double upgrade. Then after I told him to charge me for that fee, he changed his story to " I said I could charge you" I don't know who he thinks he was fooling as I heard him say what he said.
Managers that can't take care of a regular customer over an extra 2 days rental charge and then threaten me with charging me more for a rental because he could, should not be a manager or for that matter be in the service business.
I will never rent from them again and will tell as many people as I can that they should use another car rental company whenever then need a car while in Fayetteville.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Services/Products
- Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
- Brands
- Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
- Payment method
- amex, discover, master card, visa, cash, check
- Other Link
https://www.enterprise.com/en/car-rental/locations/us/ar/fayetteville-5175.html
- Categories
- Car Rental, Truck Rental, Van Rental & Leasing