Balise Hyundai of Fairfield

Write a Review203-803-1500

CLOSED NOW - Opens at 9:00am

This dealership is nothing but problems. For a place that preaches customer service, they definitely lack it. The general manager, lacks any control over his business and apparently never communicates with them or else I would not be in the situation I was in. I went there to get a car for the 2,000 trade in promo, was told I was approved for a loan, told I was going to pick up the car that Monday and "congratulations". Evidently I was in for a bait and switch. After no call back that Monday, I called to see what was going on and was told they hadn't even run it through a loan place yet. I had left my car there, put insurance on the new car, gave them my registration and title, and now I was being told that I was basically lied to by the sales person. A day wasted on the phone talking to these people, they FINALLY figured everything out. This was just the beginning of my problems. After getting the car and having it for a month, the check engine light comes on. The coil had gone on it so I brought it in for service. After 2 hours waiting, I was told they didn't have the part or any loaners to even leave my car. I work full time so I said I would just have to drive it home and set up an appointment for that Saturday. Wednesday I called to make sure the part was there and was told that it was, and I'd see them Saturday. That Saturday morning they called and told that it was the wrong part and I'd have to reschedule AGAIN. I was driving around on a cylinder misfire for a week before they took care of the problem. After all these problems I've had, I don't want to see another person get into the mess I have been in with these people. I will never buy another car from them, and I've told everyone I know to never step foot in that place.