BounceU

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CLOSED NOW - Opens at 9:00am

My kids love having their birthday parties here, and the price is GREAT - I love this place, the facilities are outstanding and it's incredibly well kept & clean. Staff is terrific, I've been to similar places where it looks like it would kill the employees to smile, but the staff at BounceU is really friendly! My kids adore it, they always walk out fantastically tuckered out, and it was a godsend during this past freezing cold winter when we couldn't go out to play! No doubt when the temps spike again this summer we'll be there constantly as well! Keep up the great work!

Bounce U of Exton is a really nice, clean, well-staffed indoor bounce house for kids. We recently went for an Open Bounce session, and my 9 year old daughter and 7 year old son had a great time. Admission & snacks are reasonable, and the staff members actually PLAY and stay engaged with the kids. This place is wonderful, and we'll definitely be visiting again!



Psst... if you go during a Cosmic Bounce (separate room with black lights and purple fixtures), make sure your kids wear light-colored clothes so they'll glow in the dark!

This is a wonderful place to host a party. It was such an easy, fun and hassle free party. All my guests remarked on how much they enjoyed it. I followed my daughter around with my camera and got some wonderful photographs, but most of the Mom's just sat and relaxed. The kids had an amazing time and the staff were so accommodating.

I am soooo impressed. The fun started in the lobby with our party host playing games, while the manager checked that we understood the party plan. We then had this amazing time in the bounce rooms. The inflatables are enormous and they organized these fun games and races. We then went in to a second room and they had even bigger rides! The staff were wonderful and I felt like our party host really cared whether my daughter was having fun. Finally we spent time in the party room, where we were served pizza and cake. I have never felt so relaxed hosting an event.



My only complaint is it was hard to find, I wish they would put signs out.

What a difference. I came here about a year ago and although the kids had a lot of fun, I wasn't impressed. I was there recently for my nephew's birthday and it is completely different. They have completely cleaned the place up, added new moonbounces and the staff were so much more energetic and engaged. This was the most fun my son has ever had at a party, so we will be back!

Last evening (9/22/2013), my wife and I took our two young children to the Bounce U location in Exton, Pennsylvania. We have patronized this establishment at least five to eight times annually for approximately three years. Prior to yesterday, we never had a negative experience with the staff or its operations. However, the location has been placed under new management since we last visited earlier in the summer—and therein resides the problem.

My wife purchased a Bounce Pass promotional offer that included 10 visits for a low, fixed price earlier in the year. The pass was marked to expire on 8/31/2013. The previous time my wife took our kids, she asked the manager on duty if the Bounce Pass did, in fact, expire on 8/31—or if it was simply a formality (a la Bed, Bath and Beyond’s “non-expiring” coupon promotions). The manager informed my wife that the Bounce Pass NEVER expired and could be used until it was comprehensively exhausted.

Yesterday, we presented the Bounce Pass to the employee at the desk, and she refused to honor it. She suggested that the location was under new management. I asked to speak to the manager on duty and explain the situation.

After my wife informed the current manager what she had been told earlier in the summer, the individual uncompromisingly explained that it was no longer this location’s policy to honor promotions issued or extended by previous management. I suggested that management turnover was not a dilemma of ours, and indicated that it would be prudent for any outfit still functioning under the same name as the previous establishment to uphold all promotional offers and implicit language—irrespective of operational logistics. Again, the manager remained steadfast in her haughty convictions and was fundamentally unwilling to honor the Bounce Pass, or even make a marginal effort to accommodate us in any sensible capacity (e.g., charge full admission for one child, and comp the other one).

At this juncture, I grew increasingly frustrated and informed the manager of the potential ramifications of negative feedback incurred on Yelp, Facebook and other social media platforms. Again, she exhibited no concern and walked away from us.

The most irksome aspect of this entire exchange was knowing forthrightly that the establishment had us over a barrel. While any adult simply has the option to refuse to pay and walk away, doing so with respect to disappointing our children is a highly undesirable outcome. Such flagrant, conspicuously applied leverage left a particularly bad taste in my mouth. An incomprehensively bad business practice.

We will never return to the Exton Bounce U location. Jumpers Fun Center in Edgemont and Pump It Up in West Chester will benefit from the unabashed intransigence of Bounce U’s new management.