Babies R Us
104 Bartlett Ave, Exton, PA 19341
Reviews
02/24/2014
Provided by YP.comBabies R Us over on 104 Bartlett Ave in Exton.
Terrible service!! Not once have I had a good experience in this store. Throughout my 9 month pregnancy, I took several trips there and when I would leave, I'd be frustrated and upset. The staff was rude and often made me wait longer than necessary just for information on items. One time I received a voice message from an Andrew calling to confirm that I had picked up my internet order (why would they call to confirm that I'd already picked something up, by the way?) so I called back to say I was still waiting on the confirmation email to let me know my shipment had arrived and to confirm my order was still in place, and they said Andrew had made a mistake and my order was still due to come in within a week. When I finally received the confirmation email about a week later, I went to pick my shipment up, only to discover that the order had been cancelled out. No one could give me an explanation for why, not even a manager. So they made me reorder and come back to the store to pick up a few weeks later. This was in my 8th month of pregnancy, by the way. I went back to return something just yesterday and the woman at customer service told me I could fully exchange the item, then went to get the item I wanted to swap with, and when I returned to the customer service desk, there was someone else there who told me I could not exchange at all. I will no longer go back to this store.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Extra Phones
Phone: 610-524-5901
- Brands
- britax, chicco
- Payment method
- all major credit cards
- AKA
Babies R Us The Baby Superstore
- Other Link
- Categories
- Baby Accessories, Furnishings & Services, Children & Infants Clothing, Children's Furniture, Toy Stores